Front of House Manager

Tiny Boxwoods; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Tiny Boxwoods is seeking a Front of House Manager to lead daily restaurant operations and uphold our hospitality standards. You will manage shifts, guest relations, reservations, events, and staff performance while ensuring compliance with health code and safety regulations.

Ideal candidates bring at least two years of managerial experience, along with TABC and Texas Food Handler certifications, and a commitment to teamwork and guest satisfaction.

Qualifications

• Minimum 2 years of managerial experience in a similar setting.
• Knowledge of profits & losses and managing COGS.
• TABC and Texas Food Handler certifications required.

Responsibilities

• Manage weekly focus and venue operations during shifts.
• Assist with Front of House scheduling.
• Collect daily checklists and scorecards.
• Prepare materials for weekly manager meetings.
• Ensure health code, sanitation and safety compliance.
• Develop guest relations and manage reservations/events.
• Assist with hiring and terminations.
• Enforce handbook policies and company protocols.
• Conduct staff performance evaluations and provide feedback.
• Attend weekly management meetings.
• Provide weekly pre-shift training.
• Maintain the company brand through service excellence.

Skills

Guest service

Multitasking

Teamwork

Communication

Flexibility

Education

TABC Certified

Texas Food Handler Certificate

Job description

Job purpose

Tiny Boxwood Productions Front of House Managers care deeply about our culture and are responsible for the daily operations of the restaurant. The Front of House Manager is responsible for ensuring restaurant operations are up to Tiny Boxwoods Productions’ standards.

Duties and responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job duties and responsibilities of an Front of House Manager include but are not limited to the following:

• Responsible for weekly focus
• Responsible for venue operations during shifts
• Assists with Front of House Scheduling
• Responsible for collecting daily checklists and scorecards.
• Prepares materials for weekly manager meetings.
• Ensures compliance of health code standards, ensuring compliance with sanitation and safety regulations.
• Ensures TABC and Food Handler Compliance of all employees.
• Develops guest relations.
• Responsible for the planning and managing of service, including reservations and events.
• Responsible for and assisting with hiring and terminations.
• Responsible for enforcing handbook policies and company protocols.
• Conducts staff performance evaluations and provides constructive feedback to improve productivity.
• Responds to e-mails and correspondence quickly and efficiently.
• Attends and/or conducts weekly meetings with all levels of management.
• Develop weekly training opportunities for pre-shifts.
• Promise to maintain the company’s brand and image through hard work, service, and sincere love of hospitality.
• Works on special projects as designated by the General Manager or Director of Operations
• Other duties as assigned.

Qualifications

Tiny Boxwoods Productions require the minimum qualifications required to successfully perform the position of Front of House Manager.

Qualifications include:

• TABC Certified
• Texas Food Handlers Certificate
• Minimum of two years of experience as a manager in a similar environment
• Understanding of Profits & Losses, reading and managing finances
• Understanding the cost of goods sold (COGS)
• Excellent guest service skills
• Good Memory
• Flexible availability
• Capacity to multitask and set priorities.
• Ability to work individually and as part of a team.

Working Conditions

The incumbent will be working in a restaurant setting on the floor with guests, in the kitchen, with occasional office work. Potential hazards include, but are not limited to cuts, slipping, tripping, falls and burns. Frequent hand washing is required.

Supervisory Responsibility

This position is responsible for managing and supervising front of house staff.

Physical Requirements

While Performing the duties of this job, the incumbent is required to talk, hear, read, and write. The incumbent is frequently required to stand; walk; use hands and arms to reach, type, and write. Specific vision abilities required include close vision and distance vision, and ability to adjust focus. The incumbent is occasionally required to sit, stand, climb, balance, stoop, and crouch. This position is very active and requires the ability to stand/walk for long periods of time and occasionally life and move objects up to forty (40) pounds.