Front of House Operations Manager

M Crowd Razzoos, Llc; Mesquite (TX); On-site; USD 52,000 - 66,000; Full time

Job summary

Razoo’s Mesquite, in Mesquite, TX, is seeking a Closing Manager to oversee daily restaurant operations, enforce policies, and drive performance across shifts. This role requires ensuring compliance with federal, state, and local laws while maintaining quality, staffing, and cost controls.

Responsibilities include implementing initiatives, training staff, managing financial reporting, and ensuring guest satisfaction through attentive service and consistent standards.

Qualifications

• Integrity – must comply with cash and credit card handling policies and protect the Company’s assets.
• Guest Service Orientation – anticipating guests’ needs and consistently following Razoo’s Steps of Service
• Active Listening – giving full attention to what other people are saying, taking time to understand the points being made
• Speaking – talking to others, i.e., managers, co-workers, guests, to convey information effectively
• Social Perceptiveness – being aware of others’ behavior and reactions and understanding why they react as they do
• Critical Thinking – using logic and reasoning to identify the needs of a given situation
• Reading Comprehension – understanding written communications and documents
• Arithmetic – utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing, invoicing, inventory, etc.
• Problem Sensitivity – the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the General Manager
• Memorization – the ability to remember information, ie., Company standards and procedures, Steps of Service, menu, drink offerings and recipes
• Handwriting – legible writing skills for various Company forms and documents
• Time Sharing – the ability to shift back and forth between two or more activities or sources of information
• Team Oriented – actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment
• Safety Focused – ability to adhere to Company safety standards at all times
• Work Schedule – ability to work agreed-upon schedule which may include evenings, weekends and holidays, very early or very late hours; and to be at work on time
• Knows the various laws applicable to the restaurant industry, and ensures compliance by management team and employees; knows when to report and/or solicit assistance from upper management

Responsibilities

• Implement the restaurant’s initiatives in a well organized and timely manner.
• Hold employees accountable for their results each shift.
• Successfully implement new menu roll outs, new training programs and promotional activities.
• Ensure a work environment compliant with all federal, state and local laws.
• Ensure Razoo’s Policies and Procedures are consistently followed by all employees.
• Ensure operations meet highest standards of quality each shift.
• Ensure restaurant is consistently staffed with qualified employees each shift.
• Ensure profit objectives are consistently achieved each shift.
• Ensure restaurant facility and equipment meet standards
• Maintain exterior areas (landscape, lighting, parking) in excellent condition
• Meet and exceed training, quality, and financial results for each shift
• Ensure ambience (music/temp/lighting) is right
• Ensure financial reporting systems are followed in every area of the restaurant
• Control costs and minimize waste
• Closing Manager – completes daily sales report and closing duties
• Comply with laws and Razoo’s policies
• Perform additional responsibilities as requested by upper management
• Basic Micros POS comprehension
• Basic back-office comprehension for EOD/closing paperwork

Skills

Integrity

Guest Service Orientation

Active Listening

Speaking

Social Perceptiveness

Critical Thinking

Reading Comprehension

Arithmetic

Problem Sensitivity

Memorization

Handwriting

Time Sharing

Team Oriented

Safety Focused

Work Schedule

Laws Compliance

Education

ABC Certification – as required by state or local laws

Manager Food Handlers Certification – as required by state or local laws

Tools

Micros POS

Back-office software

Job description

Razoo’s Mesquite, in Mesquite, TX, is seeking a Closing Manager to oversee daily restaurant operations, enforce policies, and drive performance across shifts. This role requires ensuring compliance with federal, state, and local laws while maintaining quality, staffing, and cost controls.

Responsibilities include implementing initiatives, training staff, managing financial reporting, and ensuring guest satisfaction through attentive service and consistent standards.