Razzoos Front of House Manager (45057)

M Crowd Restaurant Group; Mesquite (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Razzoos Mesquite in Mesquite, TX is seeking a proactive restaurant manager to lead shifts, enforce standards, and execute company initiatives.

The role requires staffing, safety compliance, and accountability for guests' experience, with duties spanning opening/closing procedures, cash handling, and training.

You will monitor quality, control costs, implement new menus and promotions, and ensure all reporting and paperwork are completed accurately each shift.

Qualifications

• Integrity and compliance with cash and credit card handling policies.
• Guest service focus with proactive engagement and service standards.
• Strong communication, listening, and teamwork skills.
• Ability to follow procedures, read and execute schedules and reports.

Responsibilities

• Oversee daily restaurant operations and shift execution.
• Hold staff accountable and ensure training and promotions are implemented.
• Manage opening/closing duties, safety, and regulatory compliance.
• Monitor quality, costs, and waste, while maximizing profitability.

Skills

Integrity & asset protection

Guest service orientation

Active listening

Communication

Teamwork

Time management

Safety compliance

Cash handling

Memorization

Problem solving

Reading comprehension

Arithmetic

Attention to detail

Job description

Job DetailsJob Location: Razzoos Mesquite - Mesquite, TX 75150Job Shift: AnyJob Category: ManagementPosition Overview

Essential Duties and Responsibilities

• Effectively implement the restaurant’s initiatives in a well organized and timely manner
• Hold employees accountable for their results each shift
• Successfully implement key organizational initiatives such as new menu roll outs, new training programs and promotional activities
• Ensure a work environment that is fully in compliance with all federal, state and local laws
• Ensure Razoo’s Policies and Procedures are consistently followed by all employees
• Ensure all Operations of the restaurant meet the highest standards of quality each shift
• Ensure restaurant is consistently staffed with qualified employees each shift
• Ensure profit objectives are consistently achieved each shift
• Ensure restaurant facility and equipment are consistently up to standard
• Ensure exterior areas, i.e.,landscape, lighting and parking lot are kept in excellent condition
• Consistently meet and exceed all training, quality of operations and financial results for the restaurant for each shift
• Ensure ambience (music/temp/lighting) is always right
• Ensure all financial reporting systems are followed exactly in every area of the restaurant
• Ensure costs are controlled carefully and waste is minimal
• Closing Manager – Completes daily sales report and other closing duties, i.e., doors are locked, security alarm is set, all money is locked in safe, adjusts temperature appropriately, etc.
• Comply with all applicable federal, state and local statutes as well as Razzoo’s policies and procedures
• Perform additional responsibilities as requested by upper management at any time
• Basic micros POS comprehension ribbon changing, broken equipment, change back up printers, credit cards, clock ins
• Basic Back-office comprehension to complete EOD/closing paperwork

Licensing Requirements

• ABC Certification – as required by state or local laws
• Manager Food Handlers Certification – as required by state or local laws

Experience/Education/Knowledge

• Integrity – must comply with cash and credit card handling policies and protect the Company’s assets
• Guest Service Orientation – anticipating guests’ needs and consistently following Razzoo’s Steps of Service
• Active Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
• Speaking – talking to others, i.e., managers, co-workers, guests, to convey information effectively
• Social Perceptiveness – being aware of others’ behavior and reactions and understanding why they react as they do
• Critical Thinking – using logic and reasoning to identify the needs of a given situation
• Reading Comprehension – understanding written communications and documents
• Arithmetic – utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing, invoicing, inventory, etc.
• Problem Sensitivity – the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the General Manager
• Memorization – the ability to remember information, ie., Company standards and procedures, Steps of Service, menu, drink offerings and recipes
• Handwriting – legible writing skills for various Company forms and documents
• Time Sharing – the ability to shift back and forth between two or more activities or sources of information
• Team Oriented – actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment
• Safety Focused – ability to adhere to Company safety standards at all times
• Work Schedule – ability to work agreed-upon schedule which may include evenings, weekends and holidays, very early or very late hours; and to be at work on time
• Knows the various laws applicable to the restaurant industry, and ensures compliance by management team and employees; knows when to report and/or solicit assistance from upper management

Physical Demands

• Must be able to bend, stoop, lift and carry various restaurant items up to 40 lbs.
• Move about the dining and kitchen areas quickly and carefully
• Stand/walk during entire shift
• Climb ladder when reaching for items that are on upper shelves
• Ability to hear with accuracy over loud background noise
• 20/20 Near Vision, with correction – the ability to see details at close range (within a few feet of the observer)
• Manual Dexterity – the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects
• Comply with Sanitation and Safety Regulations

Working Conditions

• Fast-paced environment
• Narrow spaces behind bar, between dining tables and in kitchen area
• Several guests and co-workers moving about at same time
• Background noise, i.e., guests and employees speaking simultaneously, equipment noise and background music
• Exposure to hot (kitchen) and cold (walk-ins) temperatures
• Managing many issues and tasks(employees, guests, vendors) at the same time