Front of House Leader: Elevate Service & Operations

M Crowd Restaurant Group; Stafford (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Razzoos Stafford in Stafford, TX is seeking a Restaurant Shift Manager to oversee the business performance of the restaurant during each shift, ensuring high standards of food, service, hospitality, cleanliness, health and safety.

You will lead a team, implement menu changes, training programs, and promotional activities while upholding Razzoos policies and ensuring compliance with federal, state, and local laws.

Qualifications

• Integrity – must comply with cash and credit card handling policies and protect the Company’s assets.
• Guest Service Orientation – anticipating guests’ needs and consistently following Razzoos Steps of Service.
• Active Listening – giving full attention to what others are saying and understanding points.
• Speaking – communicating with managers, coworkers, guests clearly.
• Social Perceptiveness – awareness of others’ behavior and reactions.
• Critical Thinking – using logic to identify needs of a situation.
• Reading Comprehension – understanding written communications.
• Arithmetic – basic math for guest checks, payments, tip sharing and inventory.
• Problem Sensitivity – recognizing potential issues and escalate as needed.
• Memorization – remember company standards, procedures and recipes.
• Time Sharing – multitasking across activities.
• Team Oriented – work well with others and support team goals.
• Safety Focused – adhere to safety standards at all times.
• Work Schedule – ability to work varied shifts, evenings, weekends and holidays.

Responsibilities

• Implement restaurant initiatives in a timely, organized manner.
• Hold employees accountable for results each shift.
• Roll out new menus, training programs and promotions.
• Ensure compliance with federal, state and local laws.
• Follow Razzoos policies and procedures consistently.
• Maintain high quality across operations during each shift.
• Staff each shift with qualified employees to meet demand.
• Achieve profit objectives and control costs; minimize waste.
• Maintain facility and equipment in excellent condition.
• Manage ambience (music, lighting, temperature) for a strong guest experience.
• Ensure accurate financial reporting and safe cash handling.
• Complete daily sales reports and closing duties.

Skills

Integrity

Guest Service Orientation

Active Listening

Speaking

Social Perceptiveness

Critical Thinking

Reading Comprehension

Arithmetic

Problem Sensitivity

Memorization

Time Sharing

Team Oriented

Safety Focused

Work Schedule

Education

ABC Certification

Manager Food Handlers Certification

Tools

Micros POS

Back-office software

Job description

Razzoos Stafford in Stafford, TX is seeking a Restaurant Shift Manager to oversee the business performance of the restaurant during each shift, ensuring high standards of food, service, hospitality, cleanliness, health and safety.

You will lead a team, implement menu changes, training programs, and promotional activities while upholding Razzoos policies and ensuring compliance with federal, state, and local laws.