Guest Experience Lead — Front of House

M Crowd Restaurant Group; Concord (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

M Razzoos Concord is seeking a Closing Manager to lead the restaurant’s performance during shifts in Concord, NC. You will drive guest satisfaction, ensure cleanliness, safety, and policy compliance while maintaining financial integrity and smooth operations.

Ideal candidates bring strong leadership, cash handling integrity, team training ability, and experience managing busy shifts. You will oversee daily sales, staffing, and adherence to company policies to meet profit objectives.

Qualifications

• Integrity in cash and credit handling and asset protection.
• Strong guest service orientation and service standards.
• Active listening and clear communication with guests and staff.
• Ability to train and supervise team, enforce policies.
• Knowledge of safety and sanitation requirements.

Responsibilities

• Implement restaurant initiatives in a timely, organized manner.
• Hold staff accountable for results during each shift.
• Execute menu rollouts, training programs and promotions.
• Ensure compliance with federal, state and local laws.
• Maintain high standards of quality, service and hospitality.

Skills

Leadership

Cash Handling

Guest Service

Team Management

Training

Education

ABC Certification

Manager Food Handlers Certification

High School Diploma or equivalent

Tools

Micros POS

Back-office software

Job description

M Razzoos Concord is seeking a Closing Manager to lead the restaurant’s performance during shifts in Concord, NC. You will drive guest satisfaction, ensure cleanliness, safety, and policy compliance while maintaining financial integrity and smooth operations.

Ideal candidates bring strong leadership, cash handling integrity, team training ability, and experience managing busy shifts. You will oversee daily sales, staffing, and adherence to company policies to meet profit objectives.