Front of House Manager & Theater Coordinator

Stony Brook University; Stony Brook (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

Stony Brook University is seeking a Front of House Manager & Theatre Coordinator for the Staller Center. The role supports the Theater Manager in two main theatres for university and professional events, overseeing front of house planning and night-of logistics, including ushers, ticket takers, and concessions.

This position interfaces with patrons, donors, campus staff, peers and vendors, and performs daily administrative tasks to support box office, marketing, development, and production

Qualifications

• Bachelor's degree (foreign equivalent or higher) and 2 years of full-time event management experience.
• Experience in Front of House, customer or donor relations is preferred.

Responsibilities

• Oversee day-to-day Front of House operations for Staller Center theatres.
• Manage ushers, ticket takers, and concessionaires during events.
• Coordinate VIP Founder's Room setup and event logistics.
• Liaise with patrons, donors, campus staff, peers, and vendors.
• Provide daily administrative support to box office, marketing, development, and production teams.
• Occasionally lift boxes and furniture; evening and weekend presence required.

Skills

Front of House management

Customer relations

Educational institution experience

Management experience

Google/Microsoft Suite

Education

Bachelor's degree

Tools

Google Suite

Microsoft Office

Job description

Required Qualifications (as evidenced by an attached resume):

Bachelor's degree (foreign equivalent or higher). Two (2) years of full-time experience assisting with event management.

Preferred Qualifications:

• Experience managing Front of House (ushers, concession, ingress & egress) in a theater.
• Experience with customer service including donor, customer or patron relations.
• Experience working at an educational institution.
• Experience working in a management role.
• Proficiency in Google Suite and/or Microsoft Suite.

Brief Description of Duties:

The Front of House Manager & Theatre Coordinator supports the Theater Manager in the managing of Staller Center's two main theaters for all professional and University events and programs. This position will directly oversee Front of House planning prior to events as well as night of logistics including oversight of ushers, ticket takers and concessionaires to manage front of house, and support the setup of the VIP Founder's Room and other event specific needs. This position will interface with patrons, donors, campus staff, peers & vendors. The Front of House Manager & Theatre Coordinator will also take on daily administrative tasks to support the operations of the Staller Center, with daily tasks to support the box office, marketing team, development team, and production team. This position will requires presence at events that take place on nights and weekends, and also requires lifting of boxes, materials and occasional movement of furniture.

Oversee Front of House Planning & Execution:

Under direction of management, oversee day to day operations of the Staller Center theaters including hiring, scheduling, staffing and managing all professional and University programs in all theaters, VIP Founder's Room, lobbies and ancillary spaces. Responsibilities include audience control, front and back of house communication with production staff, coordination of Staller Center and artists merchandise and meet & greets, coordination with box office and finance office.

Assist with arranging, setting up, and cleaning up catering & concession in the Founder's room & lobbies for many events per year.

Assist with coordinating custodial, HVAC, parking, security and other support services for events.

Purchasing of supplies both online and in person & maintaining inventory.

Support other Staller Center departments:

Support Building Managers in coordination of maintenance and repairs. This includes providing access and interfacing with maintenance crews on various projects. It also includes reporting maintenance issues for Staller Center Activities as well as the Academic Units in the Staller Center.

Interface to support Box Office Manager by learning the ticketing system, providing customer service for patrons.

Work with the Development Director on administrative tasks and activities to steward and record development activities. Provide administrative support for the Friends of Staller donor initiatives, various fundraising campaigns, and events.

Work with the Marketing Director on transactional marketing work like prepping playbill distribution/collection, web updates, and coordination/distribution of print materials.

Other duties, projects, and service as assigned and appropriate to rank and unit mission.

Other duties, projects, and service as assigned and appropriate to rank and unit mission.

Special Notes:

This is a full-time appointment. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.

Weekend and evening hours will be required throughout the year.

In addition to the employee's base salary, this position is eligible for $4150 UUP annual location pay, paid biweekly.

For this position, we are unable to sponsor candidates for work visas.

Stony Brook University is committed to excellence in the creation of an inclusive learning and working environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

Stony Brook University is dedicated to providing equal employment opportunities to all applicants, including individuals with disabilities. If you require a reasonable accommodation to participate in the application, interview, or hiring process, please request one by contacting [e-mail]. We will consider accommodation requests in compliance with applicable laws. This process is independent and does not require any voluntary self-identification of disability status. Please include the position title and position number (if known) in your message.

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