Front of House Manager – Guest Experience Champion

The-Smith; Washington (District of Columbia); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunity

Comprehensive benefits plan (medical, 

dental, vision, life insurance)

401(k) with company match

Employee Assistance Program

Gym discounts

Commuter benefits

Referral bonus program

Generous paid time off

Collaborative, high-performing team

Job summary

THE SMITH is seeking a Front of House Manager to lead daily service, uphold hospitality standards, and support a dynamic team. You will oversee dining room operations, coordinate with the kitchen, and ensure guest satisfaction.

Competitive pay with bonus opportunities and a comprehensive benefits plan accompany this full-time role, located in our DC-area restaurant. Prior high-volume restaurant management is preferred.

Qualifications

• Proven ability to identify problems and determine effective solutions.
• Honesty and integrity are essential.
• Detail-oriented and organized in fast-paced environments.
• Team-oriented with excellent communication skills.
• Genuine enjoyment in making guests and staff happy.
• Passion for the hospitality industry and service quality.
• 2–3 years of restaurant management experience, preferably in high-volume settings.

Responsibilities

• Foster a culture of genuine hospitality for all team members and guests.
• Keep the dining room clean, stocked, and ensure teams have needed tools for shifts.
• Maintain effective, timely communication with kitchen operations during service.
• Support service staff and actively participate in service.
• Aim to exceed guest expectations across the dining experience.
• Enforce HR practices and hold staff accountable for standards.
• Ensure compliance with DOL/Health Department regulations and food safety standards.
• Provide feedback and guidance to support and empower team members.

Skills

Problem solving

Honesty & integrity

Attention to detail

Team spirit & communication

Joy in making people happy

Hospitality passion

Restaurant management experience

Job description

THE SMITH is seeking a Front of House Manager to lead daily service, uphold hospitality standards, and support a dynamic team. You will oversee dining room operations, coordinate with the kitchen, and ensure guest satisfaction.

Competitive pay with bonus opportunities and a comprehensive benefits plan accompany this full-time role, located in our DC-area restaurant. Prior high-volume restaurant management is preferred.