Front-of-House Manager & Duty Leader

Torsap Thai Kitchen; De Pere (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Torsap Thai Kitchen seeks an experienced Front-of-the-House Manager to support the management team in planning, organizing, training, and leading FOH operations. The role focuses on staff development, customer service, and overall FOH performance, with duties including acting as Manager on Duty when required.

The position emphasizes achieving sales and service goals, maintaining cleanliness, and enforcing company policies across FOH operations while collaborating with the General Manager and

Qualifications

• Be 21 years of age.
• 2+ years of front-of-house operations experience.
• Basic math skills and POS system proficiency.
• Ability to stand for long periods; lift up to 50 lbs; stamina for 50–60 hour weeks.

Responsibilities

• Understand policies, procedures, standards, guidelines, and training programs.
• Ensure guests receive responsive, friendly, and courteous service.
• Handle queries and complaints; refer to management as needed.
• Oversee customer flow in the Front of House area.
• Achieve sales, service, quality and appearance objectives; ensure cleanliness and sanitation.
• Control cash and receipts per company policies.
• Make employment and termination decisions.
• Fill in where needed to maintain guest service standards.
• Develop FOH staff for advancement within the company.
• Prepare forms, reports and schedules promptly.
• Oversee performance reviews and ensure timely completion.
• Schedule labor to align with business activity and labor cost targets.
• Administer corrective action per policies.
• Comply with health, safety, and labor regulations for the restaurant.
• Assist event coordinator with event planning as needed.
• Manager on Duty shifts and responsibilities as required.

Skills

FOH operations

POS system

Math skills

Stamina

Job description

Torsap Thai Kitchen seeks an experienced Front-of-the-House Manager to support the management team in planning, organizing, training, and leading FOH operations. The role focuses on staff development, customer service, and overall FOH performance, with duties including acting as Manager on Duty when required.

The position emphasizes achieving sales and service goals, maintaining cleanliness, and enforcing company policies across FOH operations while collaborating with the General Manager and