Front of House Manager

KEO KU JANG LP; Parsippany-Troy Hills (NJ); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Job summary

A start-up elevated fast food restaurant is seeking a Front of House Manager to oversee daily operations. Candidates should have experience in hospitality management, strong leadership skills, and knowledge of customer service. The role involves managing front-of-house staff, ensuring excellent service, and coordinating with kitchen staff. A Food Safety Certification is required for this position. This role offers competitive salary, employee discounts, and opportunities for advancement.

Qualifications

• Previous experience in a hospitality management role.
• Proficiency in LINGA POS or a similar point-of-sale system.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of catering procedures and event planning.
• Ability to train new staff members and conduct future interviews.
• A basic background in the food industry.

Responsibilities

• Manage and lead the front-of-house staff: cashiers, bussers, and delivery drivers.
• Ensure excellent customer service satisfaction.
• Oversee orders in-person, online, by phone, and wait times.
• Train new employees on service standards and company policies.
• Coordinate with the kitchen staff to ensure timely food delivery.
• Handle customer inquiries, comments, and complaints promptly and professionally.
• Keep a clean and organized front of house environment and monitor inventory levels for front-of-house supplies.
• Collaborate with the back-of-house team to maintain a seamless customer experience.

Skills

Leadership skills

Communication skills

Customer service

Interpersonal skills

Customer service

Spanish (basic)

Education

Food Safety Certification

Experience in hospitality management

Tools

LINGA POS

Job description

Overview

We are seeking a dedicated Front of House Manager to oversee the daily operations of Madmen Kitchen. A fit candidate will have a passion for the food industry, resilient leadership skills, and experience in managing front-of-house operations. Madmen Kitchen is a start-up elevated fast food restaurant that is set to open in early June. The hours of operation will be 2pm to 10:30pm (Tuesday-Thursday), 2pm to 1am (Friday and Saturday), and 12pm to 10:30pm (Sunday).

Responsibilities

• Manage and lead the front-of-house staff: cashiers, bussers, and delivery drivers
• Ensure excellent customer service satisfaction
• Oversee orders in-person, online, by phone, and wait times
• Train new employees on service standards and company policies
• Coordinate with the kitchen staff to ensure timely food delivery
• Handle customer inquiries, comments, and complaints promptly and professionally
• Keep a clean and organized front of house environment and monitor inventory levels for front-of-house supplies
• Collaborate with the back-of-house team to maintain a seamless customer experience

Experience & Qualifications

• Previous experience in a hospitality management role
• Proficiency in LINGA POS or a similar point-of-sale system
• Strong leadership, communication, and interpersonal skills
• Knowledge of catering procedures and event planning
• Ability to train new staff members and conduct future interviews
• A basic background in the food industry

*A Food Safety Certification of 5 years is required for this position; if you do not have this the employer will pay and provide you with one.

*The application process will require a 2-interview process.

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off

Additional

• The knowledge of how to speak and/or understand basic Spanish is an advantage.

If you are a leader with a passion for hospitality, strong work ethic, and possess the necessary skills to fit in this role, Madmen Kitchen invites you to apply for the position of Front of House Manager.