Front of House Manager

Danforth Care Homes; Norfolk (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Front of House Manager to enhance the customer experience at their care home. This role involves ensuring a welcoming reception area, managing enquiries, and building relationships with residents and families. The ideal candidate will possess strong communication and organizational skills, alongside a compassionate demeanor. If you're proactive and eager to contribute to a positive environment, this opportunity is perfect for you. Join a team that values kindness and professionalism while making a meaningful impact in the community.

Qualifications

• Experience in administration within a process-driven environment.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide business service and administration procedures within the home.
• Promote the home and company to potential customers and authorities.

Skills

Verbal Communication

Written Communication

Customer Service

Organizational Skills

Attention to Detail

Numerical Skills

Education

GCSEs including English and Maths

Tools

Microsoft Office

HR Systems

Payroll Systems

Finance Systems

Job description

Front of House Manager for Woodland Court Care Home

We are currently recruiting for a Front of House Manager to provide business service and administration procedures within the home, working alongside the Home Manager with guidance from the Senior Management Team. The role involves promoting the home and company to potential customers, authorities, and colleagues in a professional manner. You will liaise and build relationships with relatives, residents, service providers, and visitors, and conduct show rounds to prospective residents and families.

You will ensure that the reception area creates a positive first impression—being tidy, welcoming, and informative. Responsibilities include answering the telephone promptly, handling enquiries courteously, maintaining confidentiality, and following GDPR procedures.

Qualifications

• GCSEs (or equivalent) including English and Maths

Experience

• Administration in a process-driven environment
• Using HR, payroll, or finance systems
• Proficiency in Microsoft Office applications
• Recruitment and selection procedures
• Income and expenditure management

Technical Skills

• Excellent written and verbal communication skills
• Strong numerical skills
• Good systems knowledge
• Organisational and planning skills
• Customer service excellence
• Attention to detail and accuracy

Personal Qualities

• Thoughtful, kind, and compassionate
• Keen to learn and improve
• Effective communicator with customers
• Proactive and willing to go the extra mile
• Positive attitude towards work
• Ability to work independently and uphold standards
• Approachable and professional demeanor
• Smart appearance
• Respectful of confidentiality
• Flexible and adaptable

Salary depends on experience and location.

This job description is subject to review and modification.

Application Process

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