Front of House Manager

Sessions West Coast Deli; Newport Beach (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Job summary

Sessions West Coast Deli is seeking a proactive Restaurant Store Manager in Newport Beach to oversee daily operations, staff training, schedule management, and food-safety compliance. You will ensure guest satisfaction and respond to customer concerns while coordinating with the Director of Operations.

The role requires a high school diploma, hospitality supervision experience, and strong leadership, organizational, and communication skills.

Qualifications

• High school diploma or GED is required.
• Experience as a supervisor in the hospitality industry.
• Ability to work in a fast-paced environment.
• Ability to stand for extended periods and lift 50 lbs.
• Strong management and organizational skills.
• Excellent communication and customer service skills.

Responsibilities

• Screen, interview, hire and train staff.
• Manage staff schedules.
• Inspect kitchen hygiene and sanitation regularly.
• Oversee food preparation, presentation, and storage for health compliance.
• Check on guests to ensure food quality and service.
• Monitor inventory and stock levels.
• Place orders for restaurant goods and supplies.
• Monitor cash flow.
• Review customer surveys to improve service.
• Resolve customer complaints professionally.

Skills

Leadership

Organizational skills

Communication

Customer service

Education

High school diploma or GED

Job description

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms

The Front of House Manager is tasked with ensuring that the restaurant runs smoothly. This can involve many different tasks, including hiring and training staff, managing schedules, and ensuring compliance with all food health and safety requirements. The role of the Restaurant Store Manager is to always ensure Guest satisfaction. Store Managers play an integral role is supporting the broader restaurant staff. They will also oversee responding to customer complaints and resolving them. This position is non-exempt and reports directly to the Director of Operations and Executive Chef/Partner:

Restaurant Store Manager duties

• Screening, interviewing, hiring, and training restaurant staff.
• Managing restaurant staff's work schedules.
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Placing orders for restaurant goods and supplies.
• Monitoring the restaurant’s cash flow.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.

Restaurant Store Manager Requirements

• High school diploma or GED.
• Proven experience working as a supervisor in the hospitality industry.
• The ability to work in a fast-paced environment.
• The ability to stand for extended periods.
• The ability to lift 50 lbs or more.
• Strong management skills.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.

Previous Experience

• A minimum of 6 months experience as a Store Manager in a hospitality or retail environment. Previous restaurant experience preferred.