Front of House Manager

Vintage on Race; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Job summary

A well-known restaurant in Cincinnati is looking for a Service Manager. In this role, you will lead and motivate the service staff, ensuring high-quality service standards and guest satisfaction. Responsibilities include overseeing service quality, driving sales, and fostering a collaborative work environment. Ideal candidates will have experience in service management and a passion for engaging with guests. Join us to create memorable experiences for our diners.

Qualifications

• Proven experience in a service management role in a restaurant.
• Ability to train and supervise staff effectively.
• Strong focus on guest satisfaction and service quality.
• Lead recruitment, training, scheduling and supervision of serving staff.

Responsibilities

• Lead and motivate service staff throughout shifts.
• Oversee food and service quality to ensure high standards.
• Manage seating and waitlist times efficiently.
• Demonstrate exemplary leadership to motivate staff and maintain high standards.
• Oversee seating and waitlist times; OpenTable knowledge is a plus.

Skills

Performance management

Teamwork

Leadership

Guest engagement

Sales driving

Tools

OpenTable

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off

Restaurants are a place where people live a piece of their life outside of their everyday “regular”. Everything we do – the vibe, the music, the design, and lively bar, gives people that ideal place to enjoy life.

We go beyond “going through the motions”. We’re fueled by making memories and connections.

We are seeking a Service Manager who shares our views and with the mindset of continuing growth.

Service Manager Expectations

• Focused on performance, productivity, and teamwork for the entirety of the shift, start to finish
• Is truly passionate about floor presence, engaging with guests, and excited about consistently exceeding their expectations.
• Recruit, hire, train, schedule, and supervise serving staff (servers, hosts, and server assistants)
• Demonstrate exemplary leadership to lead and motivate the service staff, fostering productivity and organization.
• Supervise seating and waitlist times to ensure accuracy; knowledge of opentable is a plus.
• Driving sales, steps of service, and guest satisfaction
• Oversee, maintain and manage food and service quality
• Ensures consistent, high‑quality service standards are maintained.
• Partner with other management to ensure a positive and collaborative environment when leading by example
• Recognizes the significance of holding people accountable, while maintaining a constructive workplace atmosphere that fosters teamwork, transparent communication, and a commitment to continuous improvement.