Front of House Manager

Steingolds of Chicago; Chicago (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Steingolds of Chicago is seeking a passionate Front of House Manager to ensure a positive guest experience at their restaurant. The role involves managing daily operations, leading staff, and enhancing customer service, making it ideal for someone with strong hospitality experience and leadership skills.

Qualifications

• 2+ years experience as a Restaurant Manager or similar role.
• Extensive food, wine, beer, and cocktail knowledge.
• Good financial management and time-management skills.

Responsibilities

• Manage and oversee the entire restaurant operation.
• Deliver exceptional guest services and ensure satisfaction.
• Organize and supervise shifts and train staff.

Skills

Leadership

Customer Service

Problem Solving

Communication

Education

Culinary school diploma or BS degree in Business Administration

Tools

Toast

Slack

Restaurant 365

Job description

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Steingolds of Chicago provided pay range

This range is provided by Steingolds of Chicago. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $24.00/hr

We are looking for an experienced and passionate Front of House Restaurant Manager join our growing team.

As a Restaurant Manager, your primary responsibility is to the customer, ensuring that every guest has a positive, memorable experience.

To be successful as a restaurant manager, you should have effective communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.

The day-to-day responsibilities such as greeting and serving restaurant guests, supporting service, and managing both back and front of house team members is essential. Below is a more detailed list of required duties.

As we are located on Grand Avenue, this location is also responsible for all our bagel production for all of our restaurant locations as well as our Wholesale Clients.

Basic Kitchen experience is required in either a fast-casual or full-service restaurant as well as experience in face-to-face customer service.

• Guest Interactions
• Managing downtime, organization and small-wares ordering
• Comfort level with using communication tools
• Slack / R365 / Toast / Google
  

JOB DUTIES:

Manage and oversee the entire restaurant operation

Deliver exceptional guest services

Ensuring guest satisfaction

Update Toast POS on a daily basis to reflect correct counts of menu items

Manage restaurant’s daily operations.

Respond efficiently to customer questions and complaints

Organize and supervise shifts

Manage and lead staff

Develop hourly and salary for FOH and BOH positions.

Hire new employees

Training and evaluate staff performance

Manage food cost, forecast requirements, and maintain inventory

Manage restaurant supplies including smallwares and COGs

Control costs and minimize waste

Create and nurture a positive working environment

Implement innovative strategies to improve productivity, sales, and food quality.

JOB REQUIREMENTS:

2+ years of experience as a Restaurant Manager or similar role

2+ years of experience customer service management

Extensive food, wine, beer and cocktail knowledge

Computer literacy

Familiarity with restaurant management software including Toast, Slack, Restaurant 365 and Gmail

Strong leadership, motivational and people skills

Good financial management skills

Critical thinker and problem-solving skills

Team player

Good time-management skills

Great interpersonal and communication skill

Culinary school diploma or BS degree in Business Administration

More detail about Steingold's Bakehouse part of Steingold's , please visit https://culinaryagents.com/entities/570973-Steingold%2527s-Bakehouse

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Customer Service

• Industries

  Restaurants

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