Front of House Manager

Maple & Ash; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading upscale restaurant in Chicago is seeking a Front of House Manager. The ideal candidate will have managerial experience, excellent leadership skills, and a strong focus on customer service. Responsibilities include collaborating on solutions to enhance revenue, managing staff, and ensuring guest satisfaction. This full-time role offers a competitive salary and dynamic work environment, contributing to the mission of delivering exceptional hospitality in the restaurant industry.

Benefits

Bonus Structure

Negotiable Salary

Qualifications

• 1-3 years of managerial experience in a high volume, upscale restaurant.
• Ability to identify and build relationships with important investors and VIP clients.
• Must effectively communicate and relay information to staff and the GM.

Responsibilities

• Collaborate with management to create solutions for increased revenue.
• Recruit exceptional staff members and ensure proper training.
• Maintain a safe and healthy work environment.

Skills

Leadership

Collaboration

Customer Service

Communication

Education

Managerial experience in hospitality

Job description

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This range is provided by Maple & Ash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

Maple Hospitality Group Team Principles

We are Generous

We always give more than we receive, and we never take advantage of a guest. We ensure that the value that a guest receives will always exceed what they pay.

We are Professional

We do our work exceptionally, with skill and talent born from decades of hospitality experience. Our staff has more food, wine, and cocktail knowledge than any other restaurant.

We Have Fun

We love what we do, we laugh a lot, and we never take ourselves too seriously. Fun is contagious- we know if we’re having fun, our guests will too.

We Fail Fast

As we strive to be the best, we will make mistakes. It is okay to screw up as long as you learn, adjust, and get better. Don’t wait…fail fast and move on.

We Get Stuff Done

We do what it takes to get the job done, period. Those that are promoted gain more responsibility and manage more people, they all have one common trait - they get stuff done.

What You Will Do

• Accomplish company goals by owning assigned tasks and exploring opportunities to add value to the position
• Collaborate with the management team to create solutions for increased revenue and reduced spending
• Collaborate with accounting personnel to report expenditures
• Regularly collaborate on restaurant-specific standard operating procedures (SOPs)
• Recruit exceptional hourly staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture
• Actively prepare for and participate in weekly Manager meetings
• Work with the chef team to ensure 100% customer satisfaction by auditing menu items and communicating often with guests during service
• Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems
• Communicate effectively and genuinely with guests, staff members and other departments
• Respond quickly to guest complaints and requests in a friendly and professional manner. Consistently following up to ensure guest satisfaction that meets and exceeds our hospitality standards
• Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere
• Keep up to date on the industry competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles
• Report to the General Manager on operational wins, losses and areas in need of improvement
• Focus on hospitality goals and continue to drive generosity within the operation
  
  

Who We Are Looking For

• 1-3 years of managerial experience in a high volume, upscale restaurant/hospitality establishment
• Warm, hospitable personality who is guest focused; ability to identify and build relationships with important investors and VIP clients
• Collaboration with Finance department to set and maintain proper financial goals
• Excellent leadership skills in staffing, managing, and leading FOH staff members
• Ability to think on your feet and make important decisions with minimal supervision
• Must be able to effectively communicate and relay information to staff and the GM and AGM
• Polished professional who takes pride in their appearance
• Ability to maintain composure and stay organized in a fast-paced, high-volume work environment
• Adaptive and flexible to changing software technologies and operations processes
  
  

Maple Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and supporting an inclusive culture. Maple Hospitality Group does not discriminate on the basis of disability, gender, veteran status or any other basis protected under federal, state or local laws.

More detail about Maple & Ash - Chicago part of Maple Hospitality Group , please visit https://culinaryagents.com/entities/21191-Maple-%2526-Ash---Chicago

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Customer Service

• Industries

  Bars, Taverns, and Nightclubs

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