Front of House Manager

Italianvillage Chicago; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Job summary

A historic family-owned restaurant group in Chicago is hiring a Front of House Manager for Sotto. The role encompasses managing floor operations, leading a team, and ensuring a high-quality guest experience in a fast-paced environment. Candidates should have experience in Italian cuisine, strong leadership skills, and be familiar with restaurant management technology.

Benefits

Employee discount program

Flexible schedule

Referral program

Healthcare availability (health, dental, vision)

401K availability with matching

Opportunities for personal and professional development

Qualifications

• Experienced in managing front of house operations in high-volume restaurants.
• Technically savvy to use restaurant management systems.
• Strong interpersonal skills and able to lead a diverse team.

Responsibilities

• Oversee daily dining room operations and manage front of house staff.
• Ensure adherence to food safety and hospitality standards.
• Balance cash banks and maintain compliance with company policies.

Skills

Strong leadership

Communication

Organizational skills

Education

Illinois Food Manager Certified

Beverage Alcohol Sellers and Servers Education & Training (BASSET) Certified

Tools

Microsoft 365

Toast POS

MarginEdge

7shifts

Resy

Job description

Italian Village Restaurantsis hiring aFront of House ManagerforSotto, a restaurant that is part of a 3-unit historic, family-owned and operated restaurant group.

TheFront of House Managerwill oversee the restaurant – managing both the front of house operations and administrative work. They will be responsible for managing the floor and executing daily service, overseeing scheduling, ordering, and inventory, attending weekly meetings with manager teams, sustaining our culture, living our values, coaching, and developing the team, and reaching our goals. They will work most closely with the management and front of house teams on a daily basis.

Ideal Candidate will be:

• A strong people leader
• Experienced in Italian/Italian-American cuisine
• Experienced in high volume restaurants (especially in theatre district)
• Technically savvy enough to become proficient with key systems (Microsoft 365, Toast POS, MarginEdge, 7shifts, Resy)
• Excited for a role with lots of responsibility and opportunity to improve a historic restaurant
• Illinois Food Manager Certified / ServSafe Manager Certified
• Beverage Alcohol Sellers and Servers Education & Training (BASSET) Certified

Essential Duties and Responsibilities:

Dining Room Operations:

• Oversee daily dining room operations.
• Monitor and maintain any set standards for hospitality, food quality, and leadership.
• Ensure repair and maintenance needs are addressed in both front and back of house (through Chef de Cuisine in BOH and with the help of full-time Building Engineer).
• Understand and follow proper food allergy/food restrictions procedure.
• Coordinate and communicate effectively and respectfully with all stakeholders: guests, vendors, employees, managers, and ownership.
• Maintain a clean, organized, and safe work environment.

Team Leadership:

• Manage all front of house staff, including delegating appropriately, leading shift meetings, creating processes, and adjusting schedules to meet service needs.
• develop the front of house team. Including ad-hoc 1:1 coaching and, when necessary, disciplinary action up to and including employment termination.
• Build and maintain positive culture, relationships, and collaboration within the full restaurant team.
• Oversee staff training and development. Ensure strong food and beverage knowledge, strong service quality, and strong food quality.
• Serve as a role model, lead by example, and demonstrate our Values.

Administrative

• Balance and maintain security of all cash banks.
• Monitor and ensure the restaurant and the team’s compliance with all company and restaurant policies and procedures as well as all legal and regulatory requirements (including but not limited to safety and sanitation regulations, alcohol management, and all federal/state/local labor laws) and represent the restaurant and company in
• Manage costs, drive sales, and grow the business to achieve our financial goals.
• Ensure all invoices are submitted to back office in a timely manner and financials are accurate for the period.
• Conduct short, daily meetings with management team to plan the day.
• Oversee the schedule for all hourly and management roles. Ensure proper staffing for productivity and high standards of quality.

Collaboration with Kitchen leadership:

• Ensure proper food storage, including temperature controls, cleanliness, and labeling.
• Collaborate with Chef team to develop culinary menus (specials, seasonal menu changes, special events or festivals).
• Oversee purchasing and receiving. Ensure smart purchasing and proper, organized receiving.
• Oversee monthly inventory of all products. Ensure accurate, timely inventories taken.

General Manager will be scheduled about 40-50 hours weekly. Your schedule is to be posted in the scheduling system. Our expectation is you will work (5) days a week, 8-10 hour evening shifts (2pm/3pm-10pm/11pm) Tuesday through Saturday. Admin work is expected to be completed during scheduled time and while in the building, unless you prefer otherwise.

Qualifications (Required):

• Ability to get along with others - pleasant personality and neat, clean appearance.
• At least 18 years of age and legally allowed to work in the United States.
• Ability to follow verbal instructions well and accept constructive feedback on job performance.
• Ability to communicate scheduling needs, equipment issues, and any other concerns with the Chef and/or Manager on Duty.
• Ability to work nights and weekends regularly
• Ability to work flexible and irregular hours
• Ability to lift and carry up to 10 pounds constantly, 25 pounds frequently, and up to 50 pounds occasionally while moving up and down stairs.
• Ability to work standing on your feet for around 10 hours daily.
• Ability to perform tasks in a timely and efficient manner with a focus on quality.
• Ability to perform more than one task at a time and prioritize.
• Ability to move and work fast, but also be thoughtful and gentle as to not break plate and glassware.
• Ability to go up and down up to 3 flights of stairs as needed to perform tasks.
• Ability to reach up to 6 feet overhead (can use crate) or bend over and stoop to the ground while cleaning.
• Ability to work in spaces with slick, often wet floors in a careful manner.
• Ability to work in a confined, crowded, fast-moving space with high noise and light levels.

Compensation

Salary Range: 60-65/year or based on experience

Benefits

• Employee discount program
• Flexible schedule
• Referral program
• Healthcare availability (health, dental, vision)
• 401K availability (with up to 4% match after meeting tenure eligibility)
• Family-owned and operated business with a strong commitment to personal and professional development, internal promotion, and the happiness of the whole team

Our Restaurant Setting

• Fine, casual dining restaurant

Italian Village Restaurants is committed to maintaining our diverse and inclusive workforce and all applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Our Values

For each other…

• We make space for feedback, personal and professional growth, and trust
• We believe in the human dignity and goodness of each of our co-workers
• We remain a family and prioritize family

For our guests…

• We make magic moments happen and bring traditions to life, every night
• We believe in building personal connection that goes above and beyond executing service
• We remain grateful and gracious

For our community…

• We make contributions of time and resources
• We believe in a better world built from small, consistent action
• We remain engaged and invested over the long-term

To preserve our legacy…

• We make careful and equitable decisions
• We believe in preserving the American Dream
• We remain committed to sharing our stories

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Chicago, IL 60603 (Required)

Ability to Relocate:

• Chicago, IL 60603: Relocate before starting work (Required)

Work Location: In person