Front of House Manager

Chick-fil-A Glenwood Place (FSU); Atlanta (GA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Free employee meals

Scholarship opportunities up to $2,500

Paid training

Job summary

Chick-fil-A Ponce & Boulevard in Atlanta, GA is seeking a Front of House Manager to oversee daily operations, develop leaders and Team Members, and deliver an exceptional guest experience.

You will lead FOH shifts, coach team members, ensure service standards, and support training and performance reviews. This full-time, in-person role offers a competitive hourly wage and opportunities for growth with a strong franchise culture.

Qualifications

• Experience leading in quick-service settings.
• Ability to coach leaders and develop team.
• Oversee Front of House operations in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Basic computer skills.
• Physical ability to stand up to 10 hours and lift up to 50 pounds.

Responsibilities

• Oversee Front of House shifts and support Shift Leaders.
• Coach staff on guest service, speed, cleanliness, and safety.
• Develop leadership pipeline and track training progress.
• Support new hire training and ensure standards.
• Review checklists and address gaps.
• Address guest concerns and resolve service issues.
• Collaborate on team member engagement and retention.
• Report operational trends to senior leadership.
• Perform other duties as assigned.

Skills

Leadership

Coaching

FOH management

Communication

Computer skills

Physical stamina

Job description

Chick-fil-A Ponce & Boulevard is seeking a Front of House Manager to support daily operations, develop leaders and Team Members, and help deliver a consistently excellent guest experience.

Why You’ll Love Working Here

• Work directly with the Owner/Operator and leadership team
• Opportunities for leadership development
• Positive, team-oriented work environment
• Sundays off

Position Details

• Full-time, 40+ hours per week
• Schedule based on business needs
• $20–$21 per hour, based on experience
• Bonus opportunity

Benefits

• Medical, dental, and vision insurance for eligible full-time employees
• Free employee meals
• Access to scholarship opportunities of up to $2,500 per year
• Paid training

Required Qualifications

• Previous leadership experience in quick-service restaurants or a comparable setting
• Experience coaching leaders and developing Team Members
• Ability to oversee Front of House operations in a fast-paced environment
• Strong communication, organization, and problem-solving skills
• Basic computer skills
• Ability to meet the physical demands of the role, including standing for up to 10 hours and lifting up to 50 pounds

Duties and Responsibilities

• Oversee Front of House shifts and support Shift Leaders in running daily operations.
• Coach Shift Leaders and Team Members on guest service, accuracy, speed, cleanliness, and food safety standards.
• Help develop a strong leadership pipeline by identifying growth opportunities and following up on training progress.
• Support new hire training and help ensure training standards are followed consistently.
• Observe performance, provide timely feedback, and participate in Team Member evaluations.
• Address performance and policy concerns in accordance with restaurant procedures, escalating serious concerns to senior leadership.
• Review completion of daily and weekly checklists and follow up on gaps.
• Respond to guest concerns and help the team resolve service issues.
• Partner with the leadership team on Team Member engagement and retention.
• Communicate operational trends, staffing concerns, and opportunities for improvement to senior leadership.
• Perform other duties as assigned.

Required Skills

• Strong leadership, coaching, and team-building skills
• Ability to develop others and hold leaders accountable
• Sound judgment and attention to detail
• Ability to prioritize and make decisions under pressure
• Dependability, adaptability, and a strong work ethic
• Clear communication and a commitment to guest service
• Commitment to Chick-fil-A Ponce & Boulevard’s values and standards

Job Type: Full-time

Pay: $20.00–$21.00 per hour

Schedule: Based on business needs

Work Location: In person, Atlanta, GA 30308

Commute/Relocation: Must reliably commute or plan to relocate before starting work.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. The Glenwood Place location opened in June 2016. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.