Front of House Manager

HC-Resource; Ardmore (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading restaurant group is seeking a Front of House Manager to oversee staff training, maintain service standards, and ensure guest satisfaction. This role requires strong management skills and experience in upscale dining environments. Flexibility in scheduling is essential.

Qualifications

• 2-4 years of upscale restaurant management experience.
• Knowledgeable with Labor Laws, Health Codes, Safety, Food Handling and Sanitation.

Responsibilities

• Hires, trains, and develops FOH restaurant staff.
• Maintains schedules, payroll, and food cost controls.
• Investigates and resolves client complaints.

Skills

Hospitality

Customer Service

Communication

Education

Food Handler Certification

Job description

HC-Resource is looking for a FRONT OF HOUSE MANAGER for an NYC-based, successful casual fine dining restaurant group known for outstanding hospitality and service and for offering an authentic menu.

Key Responsibilities:

• Hires, trains, and develops all FOH restaurant staff in fine dining service standards.
• Maintains schedules, payroll and other administrative support to maintain food and beverage cost controls including inventory and pars.
• Organizes and conducts pre-shift and departmental meetings daily.
• Maintains communication with all departments to ensure customer service needs are met.
• Creates seating charts and station assignments daily, following up with support staff of daily expected business.
• Maintains all reservation systems and books to accommodate business demands.
• Creates side work assignments and ensures completion with wait staff.
• Maintains the highest level of service to client/guest, ensuring their satisfaction.
• Maintains cleanliness and presentation of dining room area.
• Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner.

Experience Includes:

• 2-4 years of upscale restaurant experience in Management position
• Food Handler certified.
• Knowledgeable with Labor Laws, Health Codes, Safety, Food Handling and Sanitation
• Must be able to work a flexible schedule including days, nights, weekends and holidays.

.