Front of House Manager

HC-Resource; Riverside Township (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading casual fine dining restaurant group is seeking a Front of House Manager to ensure outstanding hospitality and service. The role involves hiring and training staff, maintaining operational standards, and ensuring customer satisfaction. Flexible scheduling is required.

Qualifications

• 2-4 years of upscale restaurant experience in a management position.
• Knowledgeable with Labor Laws, Health Codes, Safety, Food Handling and Sanitation.

Responsibilities

• Hires, trains, and develops all FOH restaurant staff.
• Maintains schedules, payroll, and food and beverage cost controls.
• Investigates and resolves all client/guest complaints.

Skills

Management

Customer Service

Communication

Education

Food Handler Certification

Job description

HC-Resource is looking for a FRONT OF HOUSE MANAGER for an NYC based, successful casual fine dining restaurant group known for outstanding hospitality and service and for offering an authentic menu.

Key Responsibilities:

• Hires, trains, and develops all FOH restaurant staff in fine dining service standards.
• Maintains schedules, payroll and other administrative support to maintain food and beverage cost controls including inventory and pars.
• Organizes and conducts pre-shift and departmental meetings daily.
• Maintains communication with all departments to ensure customer service needs are met.
• Creates seating charts and station assignments daily, following up with support staff of daily expected business.
• Maintains all reservation systems and books to accommodate business demands.
• Creates side work assignments and ensures completion with wait staff.
• Maintains the highest level of service to client/guest, ensuring their satisfaction.
• Maintains cleanliness and presentation of dining room area.
• Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner.

Experience Includes:

• 2-4 years of upscale restaurant experience in Management position
• Food Handler certified.
• Knowledgeable with Labor Laws, Health Codes, Safety, Food Handling and Sanitation
• Must be able to work a flexible schedule including days, nights, weekends and holidays.

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