Front-of-House Leader & Service Training Coach

Lucy's Eatery; Auburn (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Lucy’s Modern American Eatery is seeking a Service & Training Manager to lead daily floor operations and develop the service team, ensuring hospitality is delivered with warmth, professionalism, and care. The role acts as both floor leader and culture guardian, inspiring others to uphold Lucy’s standards during every guest interaction and shift.

The ideal candidate brings 2+ years of restaurant leadership, strong communication, and the ability to coach teams in real time while maintaining

Qualifications

• 2+ years of restaurant leadership experience preferred.
• Exceptional communication and interpersonal skills.
• Ability to lead calmly and effectively under pressure.
• Strong organizational and time management skills.

Responsibilities

• Lead service on the floor with confidence, professionalism, urgency, and positive energy.
• Create an environment where guests feel genuinely welcomed, cared for, and valued.
• Actively oversee the guest experience from arrival to departure.
• Maintain calm, organized operations during high-volume periods.
• Address guest concerns with empathy, professionalism, and solution-oriented leadership.
• Lead by example in hospitality, professionalism, communication, and teamwork.
• Support seamless communication between the dining room, bar, and kitchen teams.
• Help cultivate the warm, energetic, "Good Vibes Only" culture that defines Lucy's.

Skills

Communication

Interpersonal skills

Leadership

Time management

Job description

Lucy’s Modern American Eatery is seeking a Service & Training Manager to lead daily floor operations and develop the service team, ensuring hospitality is delivered with warmth, professionalism, and care. The role acts as both floor leader and culture guardian, inspiring others to uphold Lucy’s standards during every guest interaction and shift.

The ideal candidate brings 2+ years of restaurant leadership, strong communication, and the ability to coach teams in real time while maintaining