Restaurant Operations Lead: Guest Experience & Profit

Arooga's; Hanover (York County); On-site; CAD 68,000 - 96,000; Full time

Job summary

Companycareersite is seeking an Assistant Manager for a full-service restaurant in Hanover, PA. You will oversee daily operations, manage staffing levels, and ensure guest satisfaction through consistent service standards and clean, safe environments.

You’ll work with the area supervisor to develop annual operating budgets, monitor P&L performance, and lead interviewing, training, and coaching of team members while maintaining compliance with company policies and applicable laws.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• Minimum of 3 years of experience as salaried manager in full service, casual dining.
• Experience with full service alcohol serving facility desirable.
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction.
• Demonstrated leadership skills, including coaching, directing, and motivating a team.

Responsibilities

• Oversee every aspect of restaurant operations.
• Ensure excellent guest service that meets or exceeds expectations.
• Ensure adequate staffing to meet guest needs.
• Control day-to-day operations including cash, security, and financial reporting.
• Develop annual operating budgets and control all P&L centers.
• Lead hiring, training, and performance management of staff.

Skills

Leadership

Guest service

Staff scheduling

P&L budgeting

Budgeting

Education

Bachelor’s degree or equivalent

Job description

Job 157016 - Assistant Manager, Restaurant
Hanover, PA

• Oversee every aspect restaurant operations.
• Ensures excellent guest service that meets or exceeds expectations.
• Ensures that the restaurant is adequately staffed to meet guest needs.
• Controlling day-to-day operations - profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions.
• Working with area supervisor to develop the restaurant's annual operating budget and control all profit and loss centers, including food, beverage, supply, utility and labor costs.
• Operating the business in accordance with the company policies and applicable laws.
• Will directly impact interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for all financial (invoices, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures.
• Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness.
• Maximizing table turnover, sales per guest, and sales per hour.
• Enforcing safe work behaviors to maintain a safe environment for both guests and crew members.
• Monitor daily activities to ensure quality food and cleanliness standards.
• Meet the restaurant's P&L, and expense goals
• Promoting suggestive selling techniques.
• Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.
• Prepare quarterly Sales and projections for area supervisor approval including follow up on store action plans.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience
• Minimum of 3 years of experience as salaried manager in full service, casual dining
• Experience with full service alcohol serving facility desirable
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Demonstrated leadership skills, including coaching, directing, and motivating a team
• Some exposure to P&L and sales building highly desirable