Front of House Leader - Guest Experience & Ops

THIRTYTHREE97 LLC; Mesquite (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Razoo’s Mesquite is seeking a hands-on Restaurant Manager to lead daily operations, implement initiatives, and hold the team accountable for results each shift. You’ll ensure compliance with all laws, uphold Razoo’s policies, and manage staffing, training, and guest service to consistently deliver quality.

This role requires strong leadership, integrity, and practical accounting for cash handling, scheduling, and reporting; you will close out daily sales, ensure equipment and facilities meet

Qualifications

• Integrity—protect company assets and handle cash/credit card data securely.
• Guest Service Orientation—anticipate guest needs and follow Steps of Service.
• Active Listening—attend to others, understand points, ask questions when appropriate.
• Speaking—clear communication with managers, coworkers, guests.
• Social Perceptiveness—understand others' behavior and reactions.
• Critical Thinking—use logic to identify needs in situations.
• Reading Comprehension—understand written communications and documents.
• Arithmetic—manage guest checks, payments, tips, invoicing, inventory.
• Problem Sensitivity—detect issues and alert GM.
• Memorization—remember company standards, service steps, recipes.
• Time Sharing—balance multiple tasks and info sources.
• Team Oriented—work well in a team.
• Safety Focused—adhere to safety standards.
• Work Schedule—availability evenings/weekends/holidays.
• Knowledge of restaurant laws—ensure compliance by management and employees.

Responsibilities

• Effectively implement the restaurant’s initiatives in a well organized and timely manner.
• Hold employees accountable for their results each shift.
• Successfully implement key organizational initiatives such as new menu roll outs, new training programs and promotional activities.
• Ensure a work environment that is fully in compliance with all federal, state and local laws.
• Ensure Razoo’s Policies and Procedures are consistently followed by all employees.
• Ensure all Operations of the restaurant meet the highest standards of quality each shift.
• Ensure restaurant is consistently staffed with qualified employees each shift.
• Ensure profit objectives are consistently achieved each shift.
• Ensure restaurant facility and equipment are consistently up to standard.
• Ensure exterior areas, i.e.,landscape, lighting and parking lot are kept in excellent condition.
• Consistently meet and exceed all training, quality of operations and financial results for the restaurant for each shift.
• Ensure ambience (music/temp/lighting) is always right.
• Ensure all financial reporting systems are followed exactly in every area of the restaurant.
• Ensure costs are controlled carefully and waste is minimal.
• Closing Manager – Completes daily sales report and other closing duties, i.e., doors are locked, security alarm is set, all money is locked in safe, adjusts temperature appropriately, etc.
• Comply with all applicable federal, state and local statutes as well as Razzoo’s policies and procedures.
• Perform additional responsibilities as requested by upper management at any time.
• Basic micros POS comprehension ribbon changing, broken equipment, change back up printers, credit cards, clock ins.
• Basic Back-office comprehension to complete EOD/closing paperwork

Skills

Integrity

Guest Service

Active Listening

Speaking

Social Perceptiveness

Critical Thinking

Reading Comprehension

Arithmetic

Problem Sensitivity

Memorization

Time Management

Teamwork

Safety Focused

Work Schedule

Restaurant Law Knowledge

Education

ABC Certification

Manager Food Handlers Certification

Tools

Micros POS

Job description

Razoo’s Mesquite is seeking a hands-on Restaurant Manager to lead daily operations, implement initiatives, and hold the team accountable for results each shift. You’ll ensure compliance with all laws, uphold Razoo’s policies, and manage staffing, training, and guest service to consistently deliver quality.

This role requires strong leadership, integrity, and practical accounting for cash handling, scheduling, and reporting; you will close out daily sales, ensure equipment and facilities meet