Front of House Shift Leader: Elevate Guest Experience

Chick-fil-A North Haven; North Haven (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Vision insurance

Dental insurance

Free uniforms

Flexible schedule

Free food & snacks

Tuition assistance

Life insurance

Wellness resources

Employee discounts

Profit sharing

Job summary

Chick-fil-A North Haven is seeking a Front of House Shift Leader to be at the center of the action, leading the team, delivering an exceptional guest experience, solving problems in real time, and helping the restaurant perform at its best.

This role offers the chance to build leadership skills, develop people, and learn how to operate a multi-million-dollar business, with measurable daily impact and opportunities for growth.

Qualifications

• 2–4 years of leadership experience.
• A college degree or significant progress toward one is preferred.
• Strong communication, organization, and time-management skills.
• Strong problem-solving and analytical abilities.
• The confidence to coach, give feedback, and lead difficult conversations.
• A goal-oriented, self-directed, and results-focused mindset.
• The ability to thrive in a fast-paced environment.
• A genuine passion for developing people and building relationships.
• The willingness to master every position in the restaurant.
• Unquestionable integrity and a servant-leadership mindset.

Responsibilities

• Lead Front of House, Drive-Thru, and guest experience operations.
• Game-plan each shift and position the team for success.
• Set clear goals and expectations through daily huddles and communication.
• Monitor speed of service, hospitality, accuracy, and overall performance.
• Make real-time decisions to keep the restaurant running smoothly.
• Ensure opening, closing, breaks, cash handling, cleanliness, and safety standards are executed consistently.
• Coach Team Members and Leaders through clear, consistent feedback.
• Build a culture of growth, product knowledge, excitement, generosity, and stewardship.
• Identify and develop emerging leaders.
• Support training, onboarding, and hiring efforts.
• Recognize great performance and address opportunities for improvement.
• Create an environment where people feel empowered to learn, contribute, and grow.
• Use sales, labor, customer experience, and operational data to identify opportunities.
• Hold yourself and the team accountable to goals and standards.
• Improve systems, efficiency, and execution through LEAN and stewardship practices.
• Bring solutions and new ideas to the leadership team.
• Uphold Chick-fil-A standards, policies, and the restaurant’s vision.
• Maintain food safety, cleanliness, cash, and operational standards.
• Lead with integrity, accountability, and a servant‑leadership mindset.

Skills

Leadership experience

Customer service

Communication skills

Time management

Problem-solving

Coaching and feedback

Education

College degree or progress toward one

Tools

LEAN

Job description

Chick-fil-A North Haven is seeking a Front of House Shift Leader to be at the center of the action, leading the team, delivering an exceptional guest experience, solving problems in real time, and helping the restaurant perform at its best.

This role offers the chance to build leadership skills, develop people, and learn how to operate a multi-million-dollar business, with measurable daily impact and opportunities for growth.