Front of House Leader: Elevate Customer Experience

PharmaCann Inc; Galena (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

PharmaCann, Inc. is seeking a Supervisor, Front of House to lead customer experience and retail operations across our cannabis dispensary. This role focuses on delivering exceptional service, policy compliance, and team leadership in a fast-paced environment.

You will train staff, manage scheduling, monitor KPI performance, and ensure inventory and cash controls are maintained while upholding PharmaCann standards of service and safety.

Qualifications

• Minimum 21 years of age or per state regulations.
• Bachelor’s Degree in business, operations management, or related field preferred.
• Store leadership experience preferred.
• Minimum 2 years’ experience in a customer service related field.
• Proficient with Google and/or Microsoft Office Suite.
• Knowledge of retail technology platforms and systems.

Responsibilities

• Drive high customer experience standards and cultivate a customer-oriented culture.
• Lead a world-class customer service program to drive repeat business.
• Work with managers to exceed sales volume and KPI goals.
• Schedule staff to meet payroll goals and staffing needs.
• Comply with and audit cash procedures for deposits and daily cash reconciliation.
• Supervise checkout/check-in teams to maintain safety and store conditions.
• Maintain merchandise presentation and current menu availability.
• Ensure day-to-day operations run smoothly through the store team.
• Collaborate with managers on policy implementation and staff education.
• Provide customer experience training using loyalty programs and KPIs.
• Oversee onboarding and ongoing training for associates.

Skills

Customer service

Store leadership

Time management

Communication

Leadership

Payroll & cash handling

Analytical thinking

Relationship management

Ethics & compliance

Education

Bachelor's degree in business/operations

Tools

Google Suite

Microsoft Office

Job description

PharmaCann, Inc. is seeking a Supervisor, Front of House to lead customer experience and retail operations across our cannabis dispensary. This role focuses on delivering exceptional service, policy compliance, and team leadership in a fast-paced environment.

You will train staff, manage scheduling, monitor KPI performance, and ensure inventory and cash controls are maintained while upholding PharmaCann standards of service and safety.