Front of House Leader: Elevate Customer Experience

Renew Cannabis Co.; Illinois, United States, Northern America, Americas; Hybrid; USD 25,000 - 36,000; Full time

Job summary

PharmaCann, Inc. is seeking a Supervisor, Front of House to elevate customer experience in our retail dispensary. You will lead a team, train staff, and ensure consistent service standards across shifts.

The role requires at least 2 years in customer service, store leadership experience preferred, and proficiency with Google Workspace and Microsoft Office. Starting pay is $22 per hour, with opportunities for growth.

Qualifications

• 21 years of age or older as required by state regulations.
• Bachelor’s Degree in business, operations management, or related field preferred.
• Store leadership experience preferred.
• Minimum 2 years’ experience in a customer service related field.
• Proficient with Google and/or Microsoft Office Suite.
• Knowledge of retail technology platforms and systems.

Responsibilities

• Drive high customer experience standards and train staff on product knowledge.
• Lead a customer service program to encourage repeat business and local engagement.
• Work with managers to exceed sales volume and KPI goals.
• Coordinate staffing and payroll alignment with cross-divisional managers.
• Ensure cash procedures, deposits, and daily cash reconciliation are compliant.
• Supervise check-in/camera teams for store safety and upkeep.
• Maintain merchandise presentation and current menu availability.
• Deliver day-to-day operations and communicate goals across teams.
• Lead training and onboarding, creating consistent customer experience across stores.

Skills

Store leadership

Customer service

Time management

Detail oriented

Communication skills

Education

Bachelor’s Degree in business, operations management, or related field

Tools

Google Workspace

Microsoft Office

Job description

PharmaCann, Inc. is seeking a Supervisor, Front of House to elevate customer experience in our retail dispensary. You will lead a team, train staff, and ensure consistent service standards across shifts.

The role requires at least 2 years in customer service, store leadership experience preferred, and proficiency with Google Workspace and Microsoft Office. Starting pay is $22 per hour, with opportunities for growth.