Front of House Lead: Service Flow and Guest Experience

Progressive HR Strategies Inc.; New Orleans (LA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Short-term disability

Job summary

The Warbler Hotel is seeking a Front of House Shift Leader to support daily management of our food and beverage operations. This hourly leadership role requires a calm, guest-focused leader who guides service flow, communicates across shifts, and steps into the Manager on Duty duties as assigned.

You will model anticipatory hospitality, supervise team members, and ensure consistent standards across all outlets and dayparts.

Qualifications

• Prior front-of-house experience in a full-service restaurant, hotel, bar, cafe, or similar hospitality operation.
• Demonstrated ability to guide peers, coordinate service, and stay calm in a fast-paced environment.
• Clear verbal and written communication, sound judgment, and attention to detail.

Responsibilities

• Assist the Front of House Manager with opening, operating, transition, and closing duties across outlets.
• Lead as an active floor leader, monitor guest flow, staffing, cleanliness, and service standards.
• Coordinate handoffs between teams and manage reservations, seating, and flow.

Skills

Front-of-house experience

Leadership

Guest service

Communication

Flexibility

Observe standards

Job description

The Warbler Hotel is seeking a Front of House Shift Leader to support daily management of our food and beverage operations. This hourly leadership role requires a calm, guest-focused leader who guides service flow, communicates across shifts, and steps into the Manager on Duty duties as assigned.

You will model anticipatory hospitality, supervise team members, and ensure consistent standards across all outlets and dayparts.