Front of House Lead — Immersive Experience + PTO & 401k

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Room and dining discounts at Marcus

Two-for-one movie passes

Paid time off (full time associates)

Medical, dental, and vision insurance

Life insurance and 401k with employer

Career advancement within Marcus

Spy-themed team culture

Job summary

SafeHouse Milwaukee, part of The Marcus Corporation, is seeking a Front of House Supervisor to lead a fast-paced team in delivering immersive guest experiences. You will coach staff, uphold service standards, and ensure smooth daily operations while maintaining a high-energy, guest-centric atmosphere.

We value strong leadership, communication, and problem-solving skills to drive exceptional service during busy shifts.

Qualifications

• Experience leading in restaurant, hospitality, or entertainment venues.
• Strong communication and problem-solving skills under pressure.
• Highly organized with attention to detail and standards.
• Capability to motivate and lead busy shifts by example.
• Comfort engaging guests in an immersive environment.

Responsibilities

• Lead the front-of-house team to deliver exceptional guest experiences aligned with SafeHouse brand.
• Coach and develop team members; maintain service standards and readiness.
• Oversee daily operations, staffing efficiency, and smooth service flow.
• Resolve guest concerns promptly and professionally to create positive outcomes.
• Support revenue growth through effective floor management and guest engagement.

Skills

Leadership

Guest service

Communication

Problem-solving

Organization

Job description

SafeHouse Milwaukee, part of The Marcus Corporation, is seeking a Front of House Supervisor to lead a fast-paced team in delivering immersive guest experiences. You will coach staff, uphold service standards, and ensure smooth daily operations while maintaining a high-energy, guest-centric atmosphere.

We value strong leadership, communication, and problem-solving skills to drive exceptional service during busy shifts.