Front of House Lead — Guest Experience & Training

Pixie, Noodles, Big Apple Bagel, B404 and Boston's; Lansing (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Boston’s in Lansing, Michigan, is seeking a Shift Manager who will oversee day-to-day operations while ensuring exceptional guest experiences. Responsibilities include leading a dynamic team, managing restaurant operations, and training staff. Preferred candidates will have at least 1 year of restaurant management experience and strong leadership skills. Duties include managing costs and maintaining a clean and welcoming environment. A hands-on management approach and excellent communication skills are essential for this role.

Qualifications

• Prefer prior hotel or restaurant management or similar discipline.
• Preferred minimum 1 year progressive experience in a restaurant management role.
• Hands-on management style that emphasizes direct involvement in day‑to‑day operations.
• Ability to manage multiple tasks simultaneously and to deadline.
• Ability to function independently in a fast‑paced environment.

Responsibilities

• Ensure all Guests are served in accordance with expectations.
• Maintain ambiance and cleanliness inside and outside the restaurant.
• Continuously focus on improving the Guest dining experience.
• Train, motivate, and develop staff members.
• Manage the opening and closing duties of the restaurant.

Skills

Project management skills

Effective communication skills

Team leadership

Conflict-resolution skills

Organizational skills

Customer service orientation

Education

Bachelor’s Degree preferred

Tools

Microsoft Office applications

POS system

Job description

Boston’s in Lansing, Michigan, is seeking a Shift Manager who will oversee day-to-day operations while ensuring exceptional guest experiences. Responsibilities include leading a dynamic team, managing restaurant operations, and training staff. Preferred candidates will have at least 1 year of restaurant management experience and strong leadership skills. Duties include managing costs and maintaining a clean and welcoming environment. A hands-on management approach and excellent communication skills are essential for this role.