FOH Supervisor

Common Bond Cafe; Spring (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Common Bond Bistro & Bakery is seeking an FOH Supervisor to lead front-of-house operations under the General Manager. You will greet guests, train staff, and uphold our high standards of hospitality and efficiency in a fast-paced environment.

Key responsibilities include ensuring top quality service, managing guest concerns professionally, maintaining knowledge of the menu, and supporting the GM with scheduling, stock, and safety compliance.

Qualifications

• Ability to learn quickly.
• Food handler’s and TABC certification where required by local/state health regulations.
• Ability to understand and carry out oral and written instructions.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build and maintain relationships.
• Ability to lift up to 50 lbs.

Responsibilities

• Greet customers with a smile and engage with and understand our customers.
• Maintain complete knowledge of baked goods and the menu.
• Supervise front-of-house while upholding standards of excellence and hospitality.
• Respond to guest complaints professionally and take actions to turn dissatisfied guests into return guests.
• Inform GM of shortages before items run out.
• Enforce sanitary practices for food handling and maintain dining areas in compliance with laws and policies.
• Ensure consistently high quality service.
• Maintain professional restaurant image, cleanliness, uniforms, and appearance standards.
• Develop employees by providing feedback and performance expectations.
• Take orders from guests and package retail items and bread orders carefully.
• Run food and drinks to customers promptly.
• Rotate stock using FIFO method.
• Maintain good attendance and punctuality.
• Be available to work flexible hours including mornings, evenings, weekends, nights, and holidays.
• Meet store policies and standards for beverages, food, cash handling, and safety.
• Prepare and package food/beverages to high-quality standard recipes and adjust ingredients as needed.
• Perform various tasks within the store during each shift.
• Additional duties as assigned.

Skills

Learn quickly

Interpersonal skills

Team player

Relationship building

Weight up to 50 lbs

Food handler/TABC cert

Job description

The FOH Supervisor is responsible for how the front-of-house is ran working closely with the General Manager. The ideal team member is dedicated to their fellow team members and to the guests we serve. We believe that each and every guest experience is important and that each one of our jobs is a piece of providing our guests with a positive experience. Our team members must be able to work in a fast-paced environment, have a knack for problem solving and most importantly be committed to having the highest quality standards.

Required Knowledge, Skills and Abilities

• Ability to learn quickly
• A food handler’s and TABC certification where required by local and state health code regulations
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build and maintain relationships
• Ability to lift up to 50 lbs.

Essential Duties & Responsibilities

• Greeting customers with a smile and happy demeanor; engage with and understand our customers, including identifying and responding to customer needs through clear and pleasant communication
• Maintain complete knowledge of baked goods and the menu
• Supervise the front-of-how while upholding our standards of excellence and hospitality
• Ensure positive guest service in all areas. Respond guests complaints in a professional manner and taking any and all appropriate actions to turn dissatisfied guests into return guests
• Inform the General Manager of any foreseeable shortages before items run out.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance dining areas while being compliant with operational standards, company policies, federal/state/local laws, and ordinances
• Responsible for ensuring consistent high quality service
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Develop employees by providing ongoing feedback and establishing performance expectations
• Taking orders from guest and packing all retail items and bread orders carefully and efficiently
• Running food and drinks to customers in a timely fashion
• Rotating stock using the FIFO method
• Maintain good attendance and punctuality
• Available to work flexible hours that may include mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
• Prepare and package food and beverages to our high-quality standard recipes including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Available to perform many different tasks within the store during each shift
• Additional duties as assigned

Reports to: General Manager

FLSA Status: Hourly/ Non-exempt

TIPS ELIGIBLE

In every city, village, and town the “common bond” that everyone shares is the love of good food. It bridges together all ages, cultures, and beliefs. From this idea, Common Bond Bistro & Bakery was opened in May 2014 in the Montrose area of Houston, TX. We now have 11 locations across the city of Houston where the community gathers to dine and bond over good food, extraordinary pastries, and custom cakes.