Front of House Lead Director — Service & Growth

Chick-fil-A; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Sundays off

A complimentary meal every shift

Employer-sponsored food safety courses

Vacation time accrual

401k Program after one year

Scholarship opportunities

Job summary

Chick-fil-A Barry Road is seeking an exceptional Front of House Assistant Director to lead a high-performing team and uphold Chick-fil-A's hospitality standards in our Kansas City restaurant. This role requires passion for service, reliability, and the ability to coach team members through busy service periods, ensuring exceptional guest experiences and adherence to safety and cleanliness standards.

You will partner with restaurant leadership to drive performance, recruit talent, and sustain a

Responsibilities

• Ensure we are executing proper procedures in order taking, hospitality behaviors, speed and accuracy and provide ongoing feedback to operations and training leadership.
• Ensure all day parts consistently and systematically meet cleanliness standards (front counter, dining room, rest rooms, etc.).
• Ensure safety measures and equipment are properly in use by all team members working outside.
• Protect the customer experience by ensuring packaging, food presentation, speed and quality meets or exceeds Chick-fil-A standards.
• Maintain a clean and organized environment.
• Monitor Labor and Speed of Service performance and proactively make or recommend adjustments to support established goals.
• Maintain awareness of daypart staffing trends and needs, and communicate with FOH Director when consistent gaps arise.
• Lead and model the Chick-fil-A Barry Road mission, vision and core values with Guests and every member of the team.
• Champion core service and hospitality standards by coaching teams on key operational strategies, service models, and issue resolution.
• Provide the team with up to date guest response metrics via huddles, engage the team with action plans to maintain or rectify scores, and encourage with development opportunities and support.
• Collaborate with leadership in order to promote and enact policies to ensure the safety, wellbeing, and growth of the team and organization.
• Communicate effectively, share ideas, and take a positive approach to all situations.
• Serve as a source of energy, fun, and joy for the team, maintaining high morale and resilience even during peak hours and high-stress shifts.
• Consistent communication with team leaders including regular meetings and personalized development for continued engagement and improvement.
• Lead the team to excellence by modeling CORE 4 and Winning Hearts Service Behaviors.
• Oversee the team's utilization of accountability systems.
• Identify, coach, and grow leaders in key operational and relational skills.
• Maintain policy and restaurant standards by resolving team issues in a timely manner using ongoing feedback, and consistent, fair accountability.
• Partner with the training department to identify gaps and growth opportunities within the team, ensuring a well-rounded training experience for all team members.
• Oversee accurate safe and drawer counting while enforcing established money management protocols.
• Manage labor targets and productivity, training leaders on best practices and real-time labor management.
• Follow the current and communicated processes for maintaining Front of House equipment and reporting damaged equipment as needed.
• Execute LEAN Initiative in all areas, encouraging continuous improvement. Engage everyone at every level.
• Health insurance beginning within 60 days
• Sundays off
• A complimentary meal every shift
• Employer-sponsored food safety courses
• Vacation time accruing beginning from date of hire
• 401k Program beginning after one year of employment
• Scholarship opportunities

Job description

We are seeking an exceptional leader to join our team! A Front of House Assistant Director is integral to the success of our restaurant.

This role requires someone who is passionate about service, reliable, and able to lead a team. Flexible availability is crucial.

Responsibilities

Operations

• Ensure we are executing proper procedures in order taking, hospitality behaviors, speed and accuracy and provide ongoing feedback to operations and training leadership.
• Ensure all day parts consistently and systematically meet cleanliness standards (front counter, dining room, rest rooms, etc.).
• Ensure safety measures and equipment are properly in use by all team members working outside.
• Protect the customer experience by ensuring packaging, food presentation, speed and quality meets or exceeds Chick-fil-A standards.
• Maintain a clean and organized environment.
• Monitor Labor and Speed of Service performance and proactively make or recommend adjustments to support established goals.
• Maintain awareness of daypart staffing trends and needs, and communicate with FOH Director when consistent gaps arise.

Leadership

• Lead and model the Chick-fil-A Barry Road mission, vision and core values with Guests and every member of the team.
• Champion core service and hospitality standards by coaching teams on key operational strategies, service models, and issue resolution.
• Provide the team with up to date guest response metrics via huddles, engage the team with action plans to maintain or rectify scores, and encourage with development opportunities and support.
• Collaborate with leadership in order to promote and enact policies to ensure the safety, wellbeing, and growth of the team and organization.
• Communicate effectively, share ideas, and take a positive approach to all situations.
• Serve as a source of energy, fun, and joy for the team, maintaining high morale and resilience even during peak hours and high-stress shifts.

Team Development

• Consistent communication with team leaders including regular meetings and personalized development for continued engagement and improvement.
• Lead the team to excellence by modeling CORE 4 and Winning Hearts Service Behaviors.
• Oversee the team’s utilization of accountability systems.
• Identify, coach, and grow leaders in key operational and relational skills.
• Maintain policy and restaurant standards by resolving team issues in a timely manner using ongoing feedback, and consistent, fair accountability.
• Partner with the training department to identify gaps and growth opportunities within the team, ensuring a well-rounded training experience for all team members.

Financial

• Oversee accurate safe and drawer counting while enforcing established money management protocols.
• Manage labor targets and productivity, training leaders on best practices and real-time labor management.
• Follow the current and communicated processes for maintaining Front of House equipment and reporting damaged equipment as needed.
• Execute LEAN Initiative in all areas, encouraging continuous improvement. Engage everyone at every level.

Benefits include:

• Health insurance beginning within 60 days
• Sundays off
• A complimentary meal every shift
• Employer-sponsored food safety courses
• Vacation time accruing beginning from date of hire
• 401k Program beginning after one year of employment
• Scholarship opportunities

Core Values

To be a LIGHT: Love, Integrity, Growth, Honor (Truett’s legacy), Tenacity

Love

We foster a deep sense of care and respect for our Team Members, Guests and community. We create a positive and supportive environment where everyone feels valued and appreciated.

Integrity

We are accountable for being honest, transparent and ethical in all our actions and decisions. We build trust by doing the right thing even when no one is looking, and especially when it’s challenging.

Growth

We are committed to continuous development, both individually and as an organization. We embrace innovation and strive for excellence in all aspects of our business. We maintain a culture of curiosity and adaptability, where our Team Members are empowered to expand their skills, knowledge and capabilities.

Honor (Truett’s legacy)

We honor Truett’s legacy through the enduring belief that a good name is to be treasured above great riches. We follow the S. Truett Cathy Legacy Principles of being a good steward, building long-term relationships, providing hospitality, taking personal responsibility, choosing personal influence over position power, and having fun.

Tenacity

We demonstrate resilience and perseverance through the relentless pursuit of excellence. Despite challenges or setbacks, we remain focused and actively seek solutions to drive success.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.