Front of House Lead & Box Office Coordinator

Underground Railway Theatre; Indiana; On-site; USD 31,000 - 34,000; Full time

Job summary

Central Square Theater seeks a Front of House Coordinator to lead the Guest Experience department, coordinate FOH operations, and manage box office duties. The role involves staffing, seating, concessions, deposits, and communications across FOH teams.

The position emphasizes weekend availability, strong customer service, and leadership in a theatre environment, with a focus on inclusivity and community engagement.

Qualifications

• Previous experience in customer service related field, preferably in a supervisor position.
• Ability to lead a team.
• Strong organizational skills and strong customer service.
• Must have weekends available for a 5-6 show run each season. (Season is from September through June.)
• Interest and passion for the Theatre and arts industry.
• Grace under pressure and sense of humor.

Responsibilities

• Assist in coordination and interviewing of possible FOH candidates.
• House manage / open shows, leading our staff by example. Ensure timing of late seating.
• Prepare offer letters for incoming FOH staff
• Train on-boarded Front of House associates. Concessions, Ambassador, House Manager, Box Office
• Work with the Guest Experience Manager to build and review FOH schedule, stepping in when necessary.
• Help plan and lead FOH meetings
• Attend necessary board meetings
• Assist in maintaining the cleanliness of the Lobby and Green Room during and in-between shows.
• Label and coordinate seats in the theater. Keep track in Google Doc of what gets ordered when, what arrives when
• Manage concessions stock Keep track in Google Doc of what gets ordered when, what arrives when
• Cover the Box Office phone and email with the Guest Experience Manager. Answer phone calls, respond to emails, go through Groove messages, assist in booking First Thursday, and other season ticket holder packages
• Miscellaneous Hang posters in bathroom; Deliver checks; Make deposits
• Control lost and found: contact people if belongings found, decide when to discard items
• Create and share Usher Sign-up Form

Skills

Customer service

Leadership

Organizational skills

Weekend availability

Theatre interests

Grace under pressure

Job description

Central Square Theater seeks a Front of House Coordinator to lead the Guest Experience department, coordinate FOH operations, and manage box office duties. The role involves staffing, seating, concessions, deposits, and communications across FOH teams.

The position emphasizes weekend availability, strong customer service, and leadership in a theatre environment, with a focus on inclusivity and community engagement.