Front of House Lead

Paradies Lagardere Default; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

PTO

Holiday premium pay

401K program

Recognition programs

Merchandise & dining discounts

Transportation & parking support

Job summary

Paradies Lagardère is seeking a Team Lead to guide a hospitality team at the San Antonio airport location. You will lead daily operations, train staff, and ensure guests receive outstanding service.

You will support food preparation, inventory management, and issue resolution while maintaining safety standards. This role serves as a frontline leader during peak travel times to deliver first-class experiences.

Qualifications

• Experience leading teams in a food service or hospitality setting preferred.
• Strong training and coaching abilities.
• Outstanding guest service mindset.

Responsibilities

• Lead shifts by assigning tasks and guiding team members.
• Train and develop staff to ensure high performance.
• Maintain food quality and safety standards and inventory control.
• Support operations during peak periods and assist guests as needed.

Job description

Lead, inspire, and make an impact every shift! As a Team Lead, you'll be at the center of the action, guiding team members, supporting daily operations, and ensuring every guest receives outstanding service. You'll help train and develop employees, maintain food quality and safety standards, and keep the restaurant running smoothly during busy travel periods.

This role is perfect for someone who enjoys leading by example and isn't afraid to jump in wherever needed, whether that's assisting guests, preparing food, managing inventory, resolving issues, or supporting the team during peak business hours. Your leadership will help create a positive team culture, drive operational success, and ensure guests leave with a great impression of both our restaurant and San Antonio International Airport. Every day brings new people, new challenges, and new opportunities to make a difference.

Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail and dining environment that is diverse and inclusive. Our part-time and full-time opportunities will find you immersed in a rewarding environment in our award-winning concepts that have kept travelers coming back year after year.

Shift Leaders ensure guest satisfaction through proper training of employees and adhering to company SOPs. They make sure team members perform a variety of tasks, from preparing food, stocking supplies, serving, and cleaning tables and counters, resetting/bussing tables, greeting guests and answering questions. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public.

Great Reasons to Work with Us

• Medical Benefits
• Company Paid Time Off
• Premium pay for Worked Holidays
• 401K Program
• Associate recognition Programs
• Merchandise and dining discounts
• Transportation and parking space assistance

How you can Make a Difference

• Working for Paradies Lagardère provides you with the opportunity to create a meaningful and positive impact on your community and the environment.
• As airport travel returns to normalcy in a post-COVID-19 world, our nationwide employees are upholding the highest safety and health standards to maintain a comfortable environment our customers can trust.
• Warmly greets and acknowledges guests upon arrival.
• Exceed company standards for food and beverage quality, service, and atmosphere while building positive customer relations.
• Serve as a role model and provide accessibility to staff while developing leadership and motivational skills. Exhibit efficiency in completing job requirements by working with a sense of urgency and consolidating tasks.
• Support programs to enhance staff morale and training.
• Assist with food, beverage, labor-management costs, receiving, storage, and inventory management.
• Lead each shift by delegating duties, assigning tasks, and following up with all team members.
• Demonstrate management and leadership ability through building effective relationships with customers, supervisors, and team members.
• Must be proficient in each area of the restaurant to assist when necessary.
• Follow inventory control procedures to reduce product loss.
• Maintain cleanliness and organization throughout the restaurant.
• Prepare food when necessary.
• Check food quality and temperatures throughout the day to ensure food safety expectations are maintained.
• Ensure the security and safety of guests and team members through pro-actively following proper sanitation and safety procedures.
• Follow proper procedures and guidelines for opening and closing the restaurant.
• Identify back-ups in the kitchen and work with managers to re-organize when necessary.
• Must demonstrate a commitment to getting the job done.
• Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.