Front of House Experience Lead — Shift Supervisor

Gold Key PHR; Norfolk (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

Gold Key PHR is seeking a Restaurant Supervisor to coordinate front-of-house operations and manage shifts to deliver exceptional guest experiences. You will lead a team, deploy staff, coach Associates, and ensure adherence to service standards and safety guidelines.

Responsibilities include monitoring labor, conducting pre-shift briefings, and resolving guest concerns while fostering a positive, proactive service culture. Prior experience in supervision and strong communication are essential.

Qualifications

• Excellent English verbal and written communication skills.
• More than two years of post high school education required.
• A four-year college degree is preferred.
• Restaurant supervisory experience or lead trainer/shift leader experience is desirable.
• Strong computer skills and familiarity with scheduling/expense controls.

Responsibilities

• Understand shift needs and deploy resources to meet service standards.
• Coach and train associates using Skill Handbooks.
• Use tools and checklists to set daily expectations for staff.
• Monitor labor and adjust for forecasted business volume.

Skills

English communication

Team leadership

Education

College degree

Tools

Computer skills

Job description

Gold Key PHR is seeking a Restaurant Supervisor to coordinate front-of-house operations and manage shifts to deliver exceptional guest experiences. You will lead a team, deploy staff, coach Associates, and ensure adherence to service standards and safety guidelines.

Responsibilities include monitoring labor, conducting pre-shift briefings, and resolving guest concerns while fostering a positive, proactive service culture. Prior experience in supervision and strong communication are essential.