Front of House Customer Service Represntative

DOUGLAS-PAULDING SERVICES LLC; Newnan (GA); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Sales Commissions

Free Uniforms

Opportunity for Advancement

Training & Development

Job summary

Join a leading smartphone repair company known for its commitment to customer satisfaction and rapid growth. This full-time position offers a dynamic environment where you'll diagnose, troubleshoot, and repair a variety of devices, from smartphones to game consoles. If you're a tech-savvy individual with excellent customer service skills and a passion for electronics, this is the perfect opportunity for you. Enjoy a supportive team atmosphere and the chance to advance your career in a reputable organization. With flexible hours and a focus on training and development, you'll thrive in this exciting role that promises both personal and professional growth.

Qualifications

• Outstanding customer service and technical skills required.
• High school diploma or GED preferred with A+ Certification a plus.

Responsibilities

• Diagnose, troubleshoot, and repair devices while ensuring customer satisfaction.
• Provide repair estimates and maintain a positive work environment.

Skills

Customer Service Skills

Technical Problem-Solving

Analytical Skills

Organizational Skills

Communication Skills

Teamwork

Microsoft Office Proficiency

Flexible Work Hours

Education

High School Diploma or GED

Technical Degree or Certification in Electronics

Tools

Point of Sale System

Job description

Benefits:

1. Sales Commissions
2. Free uniforms
3. Opportunity for advancement
4. Training & development

ABOUT US

Since its inception in 2009, uBreakiFix has grown to hundreds of stores nationwide in markets across the U.S and Canada. We are currently looking for new members to join our team! Are you a tech-savvy individual who enjoys working with smartphones and computers? Join one of the largest and most reputable smartphone repair companies in the US.

The unrelenting commitment to customer satisfaction shown by uBreakiFix has resulted in its rapid nationwide growth. We have become the preeminent gadget repair company in the industry, largely due to our low price promise and industry-leading 90-day repair guarantee. uBreakiFix handles everything from iPhones, Samsungs, LGs, Nexuses, HTCs, Droids, Xboxes, PlayStations, to cameras, laptops, and computers. We provide fast, affordable, and reliable repair solutions.

POSITION DETAILS

This position serves customers by diagnosing, troubleshooting, and repairing devices while ensuring customer satisfaction. Soldering and console experience would be beneficial.

Tasks and Responsibilities:

1. Diagnose, troubleshoot, and repair devices
2. Provide recommendations for problem resolution
3. Explain complex technical issues to customers in a simple manner
4. Provide repair and replacement estimates to customers
5. Ensure that all repairs meet or exceed uBreakiFix quality standards
6. Greet customers in a friendly manner and maintain a positive work environment
7. Answer phone calls with a professional and courteous demeanor
8. Ensure customers have an enjoyable experience by providing superior customer service
9. Keep track of all devices and inventory while safeguarding all store stock
10. Utilize the point of sale system to maintain accurate records
11. Maintain the cleanliness and professional appearance of the store

Note: The above statements describe the general nature and level of work being performed by personnel assigned to this job. They are not an exhaustive list of all duties, responsibilities, and skills required, and they may change at any time. UBREAKIFIX is an equal opportunity employer M/F/D/V.

BASIC QUALIFICATIONS:

1. Outstanding customer service skills
2. Excellent technical, problem-solving, and analytical skills
3. Exceptional organizational skills
4. Strong written and oral communication skills
5. Proficient in Microsoft Office
6. Ability to work well in a team environment
7. Ability to work flexible hours, including weekends and holidays
8. High school diploma or GED

PREFERRED QUALIFICATIONS:

1. A+ Certification
2. Apple Certified Macintosh Technician (ACMT)
3. Experience repairing electronics, smartphones, PC/MACs, and game consoles
4. Technical degree or certification in Electronics or Consumer Electronics
5. Previous experience working at a retail electronics store

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 37 – 40 per week

Shift: 8 hour shift

Education: High school or equivalent (Preferred)

Experience: Customer Service: 1 year (Preferred), Mobile Electronics Repair: 1 year (Preferred)

License/Certification: Driver's License (Preferred)

Work Location: In person