Electronics Repair Technician

uBreakiFix; Smyrna (TN); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Accrued PTO

Flexible schedule

Paid time off

Tools provided

Job summary

UBREAKIFIX is seeking a hands-on Technician to diagnose, troubleshoot, and repair devices, including smartphones, tablets and computer hardware. You will clearly explain issues to customers and provide repair estimates while upholding quality standards.

The role emphasizes customer service, teamwork, and flexibility, with options for full-time or part-time schedules. Experience in soldering or console repair is a plus but not required; training is available.

Qualifications

• High school or equivalent required.
• Excellent customer service and communication skills.
• Ability to work in a team and adapt to a fast-paced environment.

Responsibilities

• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technical issues to customers in simple terms.
• Provide repair and replacement estimates to customers.
• Ensure repairs meet uBreakiFix quality standards.
• Greet customers and maintain a positive work environment.
• Answer store phone with professionalism.
• Deliver superior customer service and exceed expectations.
• Track devices and inventory; safeguard stock.
• Maintain accurate records using the POS system.
• Keep store clean and professional.

Skills

Outstanding customer service

Technical problem solving

Analytical skills

Organizational skills

Written and oral communication

Microsoft Office

Team player

Flexible hours

High school diploma or GED

Education

High school diploma or GED

Tools

N/A

Job description

Technician - Electronics Repair

Are you looking for a dynamic career path with a rapidly growing company? Since 2009, UBREAKIFIX has grown to over 700 stores across the U.S., Canada and Puerto Rico and we’re currently looking for new members to join our team! Are you tech-savvy? Do you enjoy working with smartphones, tablets and/or computer hardware? Come join one of the largest and most reputable electronics repair companies in the US.

Job Description - Technician:

Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience a plus, but not required.

Technician Tasks and Responsibilities:

• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technical issues to customers in a non-technical, simple to understand manner.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix quality standards
• Greet customers in a friendly manner and maintain a positive work environment.
• Answer phone calls to the store with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
• Maintain the cleanliness and professional appearance of the store.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

Basic Qualifications - Technician:

• Outstanding customer service skills.
• Excellent technical, problem solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Work well in team environment.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED.

Preferred Qualifications – Technician:

• Experience repairing electronics, smartphones, PC/MACs, and game consoles.
• Technical degree or certification in Electronics or Consumer Electronics.
• Previous experience working at retail electronics store.

UBREAKIFIX is an equal opportunity employer M/F/D/V.

Job Type:

Full-Time and Part-Time we are hiring for both.

Experience:

• Technical Support: 1 year (Preferred).
• Customer Service: 2 years (Preferred).

Education:

• High school or equivalent (Required).

Work Authorization:

• United States (Required).

Additional Compensation:

• Commission.
• Store Discounts.

Work Location:

• One location.
• Multiple locations.

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused.
• Team-oriented -- cooperative and collaborative.
• People-oriented -- supportive and fairness-focused.
• Outcome-oriented -- results-focused with strong performance culture.
• Aggressive -- competitive and growth-oriented.
• Innovative -- innovative and risk-taking.

This Job Is:

• A job for which military experienced candidates are encouraged to apply.
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more.
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education.
• Students.
• Open to applicants who do not have a college diploma.

Job Type:

Full-time

Benefits:

• Dental insurance.
• Health insurance.
• Vision insurance.
• Accrued PTO.
• Flexible schedule
• Paid time off.
• Tools provided.

Schedule:

• 10 hour shift.
• 8 hour shift.
• Monday to Saturday.
• Weekends as needed.

Work Location:

In person.

Education:

High school or equivalent (Required).