Cell Phone Technician

uBreakiFix Frisco; Frisco (TX); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Employee discount

Job summary

uBreakiFix Frisco is hiring for a technician position that focuses on diagnosing, troubleshooting, and repairing devices, including phones, iPads, and laptops. The role emphasizes outstanding customer service and requires candidates to have excellent technical and problem-solving skills. The position offers flexible hours, including weekends, and provides opportunities for additional commission and bonuses. Regular tasks include providing customers with repair estimates, maintaining store cleanliness, and using a point of sale system for records.

Qualifications

• Must be able to repair PHONES, IPADS, and LAPTOPS.
• Work well in team environment.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Diagnose, troubleshoot, and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technical issues to customers simply.
• Provide repair and replacement estimates to customers.
• Maintain cleanliness and professional appearance of the store.

Skills

Outstanding customer service skills

Excellent technical skills

Problem-solving skills

Organizational skills

Strong written and oral communication skills

Proficient in Microsoft Office

Education

High school diploma or GED

Tools

Point of Sale system

Job description

Overview

Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience would be best.

Responsibilities

• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technical issues to customers in a non-technical, simple to understand manner.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Greet customers in a friendly manner and maintain a positive work environment.
• Answer phone calls to the store with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
• Maintain the cleanliness and professional appearance of the store.

UBREAKIFIX is an equal opportunity employer M/F/D/V.

Pay and Commission

• Base pay: $15 - $18 (depending on experience)
• Additional commission pay available for example: Selling Asurion Tech Care Services, Screen Protectors, Cases, etc….

Qualifications

• Must be able to repair PHONES, IPADS and LAPTOPS.
• Outstanding customer service skills.
• Excellent technical, problem solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Work well in team environment.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED.

Preferred Qualifications

• Apple Certified Macintosh Technician (ACMT).
• Experience repairing electronics, smartphones, PC/MACs, and game consoles.
• Previous experience working at retail electronics store.

Job Type

• Full-time
• Part-time

Pay

$15.00 - $18.00 per hour

Benefits

• Employee discount.

Schedule

• 10 hour shift.
• Overtime.

Supplemental Pay

• Bonus opportunities.
• Commission pay.

Work Location

In person