Front-of-House Beverage & Service Lead

Angel of the Winds Casino Resort; Arlington (WA); Sur place; USD 55 000 - 70 000; Plein temps

Résumé du poste

Angel of the Winds Casino Resort is seeking an experienced Front of House leader for Jade Fusion to oversee FOH operations and partner with the Executive Chef to uphold high service standards.

The role requires strong guest service, 21+ age, and 3–5 years in a high-volume beverage environment with supervisory experience; Asian cuisine experience is preferred. Expect a dynamic schedule including nights, weekends, and holidays.

Qualifications

• Exceptional guest service and communication skills required.
• Must be at least 21 years of age.
• 3–5 years' experience in a high-volume beverage operation setting with supervisory/management experience or equivalent.
• Asian cuisine experience strongly preferred.
• Excellent knowledge of beverage and wine service, products, and equipment.

Responsabilités

• Oversees all aspects of the front-of-house operations for Jade Fusion.
• Partners with the Executive Chef to ensure standards are met.
• Greets and interacts with guests in a friendly, professional, and attentive manner.
• Responsible for proper rotation of all FOH product.
• Supervises directly all FOH operations staff including hiring, training, work direction, personal appearance, safety, counseling, and performance evaluations.
• Creates and fosters a positive team culture by modeling professionalism and open communication.
• Provides coaching and development to ensure team members feel supported and engaged.
• Stays current with spirits, beer, and wine trends to keep a strong beverage program.
• Delivers leadership in guest service standards within Food and Beverage Operations.
• Maintains inventory levels per revenue sales.
• Maintains knowledge of brands, beers, wines, Sakes, glassware, and prices.
• Sets par levels for supplies and equipment.
• Implements staffing levels to meet guest service standards and volumes.
• Conducts monthly inventory of FOH products.
• Sets department standards for FOH setups, cleanliness, and training.
• Manages monthly P&L and cost controls.
• Ensures compliance with Washington liquor regulations.
• Communicates with suppliers and maintains quality, sanitation, and safety.
• Performs other duties as assigned.
• Works various shifts including nights, weekends, events and holidays.

Connaissances

Guest service

Communication

Leadership

Description du poste

Angel of the Winds Casino Resort is seeking an experienced Front of House leader for Jade Fusion to oversee FOH operations and partner with the Executive Chef to uphold high service standards.

The role requires strong guest service, 21+ age, and 3–5 years in a high-volume beverage environment with supervisory experience; Asian cuisine experience is preferred. Expect a dynamic schedule including nights, weekends, and holidays.