Slot Floor Ambassador - Guest Experience Lead

Angel of the Winds Casino Resort; Arlington (WA); On-site; USD 23,000 - 26,000; Full time

Job summary

Angel of the Winds Casino Resort is hiring for a Slot Floor team member. The role focuses on greeting guests, handling cash on the gaming floor, promoting the membership program, and ensuring compliance with gaming regulations.

The position requires strong guest service, attention to detail, and the ability to work nights, weekends, and holidays. Prior slot experience and basic computer skills are preferred, with licensing requirements to be obtained as needed.

Qualifications

• Exceptional guest service skills required with strong organizational skills.
• High volume cash handling. Minimum of 6 months prior experience working with the public and cash handling is required.
• Previous Slot experience and knowledge of Slot machine functions preferred.
• Basic knowledge of computers in a Windows environment is required.
• Proficiency with handheld devices such as Ipods, Ipads and computers.
• Ability to maintain effective working relationships with department head and employees.
• Ability to speak effectively with guests and staff.
• Ability to read, write and comprehend simple instructions, short correspondence and memos.
• Basic math skills which include the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.

Responsibilities

• Greets and interacts with guests in a friendly, professional, and attentive manner.
• Ensures a high level of guest satisfaction.
• Ensures that gaming procedures and regulations are properly implemented and adhered to.
• Authorizes and pays short/hand pays and jackpots in accordance with current gaming regulations.
• Cash handling on the gaming floor required/may be required to carry a bank.
• Promotes Experience Club membership to casino guests.
• Maintains working knowledge of slot machines in order to investigate player complaints and machine malfunctions.
• Answers all calls in assigned area, and corrects minor machine malfunctions, hand pays, bill validator jams, etc.
• Learns and knows the payoffs of those slot machines to ensure exceptional guest service.
• Correctly completes all required paperwork per company procedure.
• Maintains confidential daily record of tokes, as applicable.
• Learns and follows all department and casino policies, procedures, and regulations as required.
• Assists Slot Manager and Slot Shift Supervisor in daily activities within the Slot Department as well as interfacing with other Departments to facilitate good customer service.
• Ensures compliance with Tribal, State, Federal, and NIGC regulations.
• Attends all mandatory department casino and/or training meetings.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Skills

Exceptional guest service

Cash handling

Slot experience

Basic computer skills

Handheld devices

Communication skills

Job description

Angel of the Winds Casino Resort is hiring for a Slot Floor team member. The role focuses on greeting guests, handling cash on the gaming floor, promoting the membership program, and ensuring compliance with gaming regulations.

The position requires strong guest service, attention to detail, and the ability to work nights, weekends, and holidays. Prior slot experience and basic computer skills are preferred, with licensing requirements to be obtained as needed.