Front of House Associate: Warm Hospitality & Fast Service

Chick-fil-A; Barboursville (WV); On-site; USD 20,000 - 26,000; Full time

Job summary

Chick-fil-A Huntington Mall in Barboursville, WV invites you to join as a Front of House Team Member. You will greet guests, take orders, and ensure a positive dining experience while upholding Chick-fil-A's hospitality standards and food safety rules.

Using the POS system, you’ll process orders quickly and accurately, coordinate with teammates during busy periods, and help maintain a clean dining area. Flexible availability, including evenings and weekends, is required for this fast-paced role.

Qualifications

• Previous experience in customer service or food service preferred, but not required.
• Strong interpersonal skills with a passion for hospitality.
• Ability to work efficiently in a fast-paced environment while maintaining accuracy.
• Basic math skills for processing transactions and handling cash.
• Willingness to learn Chick-fil-A's standards and procedures for service and safety.
• Flexible availability including evenings, weekends and holidays.

Responsibilities

• Genuine Hospitality: Greet guests with a warm demeanor and engage with them throughout their visit.
• Fast and Accurate Service: Take and process orders using the POS system and ensure speed and accuracy.
• Food Safety Compliance: Maintain cleanliness and follow local health regulations.
• Team Collaboration: Communicate with team members and shift leaders for smooth operations.
• Other duties: Follow dress code and assist with training and leadership development when needed.

Skills

Genuine hospitality

Customer service

Multitasking

Effective communication

Cash handling

Tools

POS system

Job description

Title: Front of House Team Member

Location: Chick-fil-A at Huntington Mall, Barboursville, West Virginia

Job Description:

As a Front of House Team Member at Chick-fil-A Huntington Mall, you are the face of our establishment, providing genuine hospitality, fast and accurate service, and ensuring food safety standards are consistently met. Your role is crucial in creating a positive dining experience for our guests while adhering to local health and food safety laws.

Key Responsibilities:

1. Genuine Hospitality:

- Greet guests with a warm and friendly demeanor as they enter the restaurant.

- Provide exceptional customer service by engaging with guests, answering questions, and addressing concerns promptly and courteously.

- Ensure guests feel valued and appreciated throughout their dining experience.

2. Fast and Accurate Service:

- Take and process guest orders efficiently and accurately using our POS (Point of Sale) system.

- Prepare food and beverage items according to Chick-fil-A standards and recipes, ensuring speed and accuracy.

- Work collaboratively with other team members to expedite orders and maintain a smooth flow of service.

3. Food Safety Compliance:

- Adhere to all food safety and sanitation guidelines set forth by Chick-fil-A and local health regulations.

- Maintain cleanliness and organization of the front counter, dining area, and condiment stations.

- Monitor and record temperatures of food items and storage units to ensure safe food handling practices.

4. Team Collaboration:

- Communicate effectively with team members and shift leaders to ensure seamless operations during peak hours.

- Assist with training new team members on front of house procedures, including hospitality standards and food safety protocols.

- Support a positive and respectful work environment by actively participating in team meetings and contributing ideas for improvement.

5. Additional requirements:

- Smile

- Speak Enthusiastically

-Multitask quickly, yet thoroughly

- Work on your feet several hours at a time

-Always adhere to Chick-fil-A Huntington Mall’ dress code

-Other duties assigned by leadership that are deemed necessary or needed.

-Lift and carry at least 50 lbs.

- Bend, stoop, reach, move up and down ladders and work in various temperature-controlled environments

Qualifications:

- Previous experience in customer service or food service preferred, but not required.

- Strong interpersonal skills with a passion for providing exceptional hospitality.

- Ability to work efficiently in a fast-paced environment while maintaining a high level of accuracy.

- Basic math skills for processing transactions and handling cash.

- Willingness to learn and adhere to Chick-fil-A's standards and procedures for food safety and customer service.

- Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Join our team at Chick-fil-A Huntington Mall and become part of a company dedicated to serving others with excellence and integrity. Apply today and help us continue to deliver remarkable experiences to our guests!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.