Front of House Associate — Live Events

Legends Global; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Legends Global is seeking Front of House Staff to ensure smooth operation at major events. You will greet guests, assist with seating, and maintain a safe, enjoyable atmosphere at onsite venues such as Van Andel Arena, Devos Performance Hall, and Amway Stadium.

The role requires strong customer service, the ability to stay composed under pressure, and the stamina to work long events, including nights, weekends, and holidays.

Qualifications

• Must be able to perform essential duties with energy and enthusiasm.
• Strong customer service and conflict-resolution skills are essential.
• Ability to read, understand English and communicate effectively.
• Must be able to stand for long periods and maneuver stairs.

Responsibilities

• Greet guests enthusiastically and provide event/venue information.
• Escort guests to sections/seats, often in low light.
• Enforce facility policies and monitor access points.
• Address guest questions, difficulties or complaints and escalate when needed.
• Identify emergencies and guide guests to safety with calm, clear instructions.
• Be flexible with hours including days, nights, weekends and holidays.

Skills

Customer service

Conflict resolution

English proficiency

Communication skills

Follow directions

Endurance

Stair navigation

Education

High school degree or equivalent

Job description

Legends Global is seeking Front of House Staff to ensure smooth operation at major events. You will greet guests, assist with seating, and maintain a safe, enjoyable atmosphere at onsite venues such as Van Andel Arena, Devos Performance Hall, and Amway Stadium.

The role requires strong customer service, the ability to stay composed under pressure, and the stamina to work long events, including nights, weekends, and holidays.