Events Operations Lead - Flexible Hours & Guest Experience

The Sports Facilities Advisory & Management; Holland (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Sports Facilities Management, LLC, based in Holland, Michigan, is seeking an Operations Team Lead for Holland Civic Center Place. The role supports daily operations, facility upkeep, and event execution across a busy venue.

You will lead operations shifts, uphold SOPs, and assist with front-of-house and back-of-house needs during games, meetings, expos, and concerts. Exceptional communication and guest-service skills are essential.

Qualifications

• Excellent verbal and written communication skills.
• One to two years of event execution experience.
• Current ServSafe and TIPS certifications required.
• Intermediate handyman or maintenance skills are a plus.

Responsibilities

• Support and champion daily facility operations in coordination with the Operations Manager.
• Lead operations shifts and serve as a primary opener and closer when needed.
• Carry out and help uphold operating procedures for events and programs across the facility.
• Support front-of-house and back-of-house operations for home volleyball and basketball games, meetings, expos, concerts, and other events.
• Assist with facility upkeep, preventative maintenance, and operational improvements.
• Help monitor vendor performance and service quality.
• Communicate issues and relevant updates promptly to the Operations Manager.
• Welcome guests and stakeholders in accordance with Guest 1st Service standards, and serve as a liaison between the venue and its guests.
• Help ensure all buildings within the management scope are clean, safe, and guest-ready.
• Maintain department assets and assist with inventory control.
• Help ensure event and game-day equipment is in proper working order.
• Follow all facility and SFM policies and procedures.
• Comply with applicable local, state, health, and safety requirements.
• Perform any other duties as assigned by management.

Skills

Verbal communication

Written communication

Event execution

Guest-service

Safety certifications

Job description

Sports Facilities Management, LLC, based in Holland, Michigan, is seeking an Operations Team Lead for Holland Civic Center Place. The role supports daily operations, facility upkeep, and event execution across a busy venue.

You will lead operations shifts, uphold SOPs, and assist with front-of-house and back-of-house needs during games, meetings, expos, and concerts. Exceptional communication and guest-service skills are essential.