Front of House

Toni&Guy; Bath; Sur place; USD 19 000 - 23 000; Plein temps

Résumé du poste

TONI&GUY is seeking a Front Desk Receptionist to be the first point of contact for clients, delivering excellent customer service while handling a variety of administrative duties. The role requires strong organizational skills, attention to detail, and the ability to multitask in a busy salon environment.

The position is full-time, on-site, with a 40-hour workweek including Saturdays, and compensation includes hourly pay plus commissions/bonuses.

Qualifications

• Strong customer service experience and a friendly demeanor.
• Proven ability to handle multiple administrative tasks accurately.
• Excellent organization and attention to detail.

Responsabilités

• Greet clients warmly and manage front desk duties in a fast-paced salon.
• Handle emails, bookings, and cash transactions with accuracy.
• Maintain an organized reception area and assist salon staff as needed.
• Support product recommendations and client services to build loyalty.

Connaissances

Customer service

Administrative tasks

Organizational skills

Multitasking

Cash handling

Outils

Email

Scheduling software/POS system

Description du poste

Job Summary

We are seeking a professional and friendly Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multitask effectively in a busy working environment.

Salary

£13 per hour plus commission on sales plus bonuses

Schedule

40 hours per week, this will include a Saturday.

Duties

1. Ensure all clients receive a warm, authentic TONI&GUY welcome.


2. Maintain an organised Front of House environment.


3. Ensure salon stock levels are not running low – ordering when necessary.


4. Taking clients bills and rebooking clients’ appointments.


5. Replying to and composing emails.


6. Cash handling - Petty cash and banking.


7. Opening and closing .


8. Complete Return To Work Meetings along with over looking Fire Safety and Health and Safety


9. Be an integral part of the team, available to assist salon staff as needed.


10. Working alongside a team in a fast paste environment.


11. Support our stylists and technicians in building and maintaining a loyal clientele.


12. Deliver hospitality levels of service to all clients.


13. Ensure unattended clients are taken care of and offer refreshments if requested.


14. Ensure every client receives an authentic, relaxing, and top-tier hairdressing experience.


15. Recommend products to clients to suit their hair needs.


16. Always maintain the impeccable presentation of the salon.

At TONI&GUY, we believe that skills, potential, and passion for hairdressing come in various forms. We celebrate individuality and encourage candidates to apply, regardless of whether they meet every criterion on the list.