Salon Receptionist

Julianna Salon, LLC; Glen Edith (NY); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Julianna Salon, LLC in New York is seeking a friendly Salon Receptionist to be the first contact for guests and help keep daily operations running smoothly.

The role focuses on delivering an exceptional guest experience, managing scheduling, and supporting front desk operations while contributing to salon performance through rebooking, upselling, and retail support.

Qualifikationen

• Customer service, hospitality, or retail experience preferred.
• Excellent communication with guests in person and on the phone.
• Able to upsell services and retail products.
• Highly organized with strong attention to detail.
• Willing to learn salon systems (Phorest or similar).

Aufgaben

• Greet guests and notify assigned stylists of arrival.
• Book, confirm, and manage appointments accurately.
• Answer questions about services by phone, email, or in person.
• Support rebooking conversations at checkout and upsell when appropriate.
• Maintain a clean, welcoming front-of-house area.
• Handle guest concerns and relay to Head of Guest Services.

Kenntnisse

Customer service

Hospitality

Retail sales

Communication skills

Multitasking

Organizational skills

Tools

Phorest

Jobbeschreibung

Salon Receptionist at Julianna Salon

Job Description

About Us

At Julianna Salon, we believe every client deserves to feel beautiful, confident, and cared for. We're a growing, education-focused multi-location salon looking for a professional, organized, and friendly Salon Receptionist to be the first point of contact for our guests and help keep daily operations running smoothly.

Role Overview

The Salon Receptionist plays a key role in delivering an exceptional guest experience while supporting the daily operations of the salon. This role is responsible for managing guest interactions, scheduling, and front desk operations while contributing directly to salon performance through rebooking, upselling, and retail support.

Receptionists are expected to operate with professionalism, efficiency, and a strong focus on both guest satisfaction and business results.

Core Responsibilities

Guest Experience

• Warmly greet all guests and notify assigned stylists of their arrival
• Ensure guests feel welcomed, comfortable, and cared for
• Offer beverages and maintain a clean, inviting front-of-house environment
• Engage with guests to build rapport and enhance their experience

Appointment Management

• Book, confirm, and manage appointments accurately
• Answer questions about services via phone, email, or in person
• Manage walk-ins and optimize scheduling availability
• Maintain organized and accurate client records

Sales & Performance Expectations

• Actively support rebooking conversations with every guest at checkout
• Recommend services, upgrades, and retail products when appropriate
• Upsell services during inbound calls and booking conversations
• Contribute to a target rebooking rate across the salon
• Assist in achieving salon target upsell rate on call-in appointments
• Support a salon target retail-to-service sales ratio

Team & Floor Support

• Support stylists by managing schedule flow and communicating delays
• Assist in keeping guests on time and services running smoothly
• Coordinate support when stylists need assistance
• Ensure all guest-facing areas remain clean, stocked, and presentable

Communication & Issue Reporting

• Handle incoming and outgoing calls with professionalism
• Record and communicate guest concerns to the Head of Guest Services
• Provide accurate and timely information to both guests and team members

Accountability

• Follow all systems, SOPs, and expectations set by the Head of Guest Services
• Receive and apply coaching and feedback consistently
• Take ownership of performance metrics and personal contribution to salon goals
• Maintain a high standard of professionalism at all times

Decision-Making Authority

• Responsible for real-time decisions to protect guest experience and salon flow
• Can enforce daily operational and guest experience standards
• Must elevate high-value, sensitive, or leadership-level issues

Ideal Candidate Traits

• Friendly, professional, and guest-focused
• Highly organized and detail-oriented
• Strong communication skills
• Ability to multitask in a fast-paced environment
• Coachable and growth-oriented

Growth Opportunity

Receptionists who demonstrate strong performance, leadership, and accountability may have the opportunity to grow into advanced roles within guest services.

Experience & Requirements

• Previous experience in customer service, hospitality, retail, or salon/spa environments preferred
• Strong communication skills with the ability to confidently speak with guests in person and over the phone
• Comfortable recommending services and products in a natural, guest-focused way
• Highly organized with strong attention to detail
• Ability to multitask and stay composed in a fast-paced environment
• Strong time management skills and ability to prioritize tasks effectively
• Basic computer skills and ability to learn salon systems (Phorest or similar)
• Reliable, punctual, and professional in both appearance and behavior
• Positive attitude with a team-oriented mindset
• Coachable and open to feedback, with a willingness to grow and improve
• The salon is open 6 days a week; some evening and weekend days are included

Preferred (Not Required)

• Previous salon or beauty industry experience
• Experience with booking or scheduling systems
• Experience working in a sales or commission-based environment