Front Line Supervisor

Jobtailor; Minneapolis (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking a Field Service Supervisor to lead a team of 5–10 Technicians. You will provide direction to complete customer jobs within scope and budget, ensuring availability of tools and equipment and enforcing safety policies.

You will mentor staff on performance principles, manage skill matrices, and ensure accurate reporting and SOP compliance. Regular travel is required, with leadership responsibilities and change-order oversight.

Qualifications

• Must demonstrate safety-focused work behaviors.
• Excellent communication and interpersonal skills.
• Proficient with data entry and basic Microsoft Office.
• Fluent English in reading, writing, and speaking.
• 2+ years of training/education in the related supervision area.

Responsibilities

• Supervise and develop a team of 5 to 10 Field Service Technicians.
• Provide work direction to execute customer jobs according to scope and budget.
• Ensure technicians have needed tools and equipment.
• Review safety-training weekly and enforce EHS policies.
• Mentor technicians on Human Performance principles and tools.
• Assess skills, maintain quarterly matrices, develop career paths and training plans.
• Ensure accurate data sheets, SOP compliance, customer data and reports.
• Assist technicians with certification exam prep.
• Provide timely, approved change orders and exceptional customer service.
• Meet with supervisory group monthly and provide ongoing feedback.

Skills

Team supervision

Safety training

Effective communication

Data entry

Microsoft Office

English fluency

Education

2+ years of training/education/experience in related work supervised

Tools

Microsoft Office

Data entry

Job description

• Supervise and develop a team of 5 to 10 Field Service Technicians
• Work as a job leader and/or Field Service Technician when assigned
• Provide work direction to execute customer jobs according to scope and budget
• Ensure technicians have the tools and equipment needed
• Review safety-training completion weekly and enforce EHS policies and procedures
• Ensure proper use of JHA, AHA, Lifted Conductor, and Energized Work Permits
• Mentor technicians on Human Performance principles and tools
• Assess technical skills, maintain quarterly skills matrices, develop career paths and training plans
• Ensure data sheets, SOP compliance, customer data, and reports are accurate and timely
• Assist technicians with certification exam preparation
• Ensure exceptional customer service and obtain timely, accurate, approved change orders
• Coach and mentor technicians on effectively running jobs
• Deliver key messages,
• Meet with the supervisory group at least monthly
• Provide ongoing feedback, address performance concerns, issue approved disciplinary action, and conduct annual performance reviews
• Recommend merit raises according to policy

Requirements

• Demonstrated experience with safety-focused work behaviors
• Managerial courage, personal integrity, technical proficiency, fiscal responsibility, continuous improvement, and proactive accountability
• Effective communication skills
• Computer proficiency using email, data entry, and basic Microsoft Office
• 2+ years of training, education and experience in the related work supervised
• Current safety training
• Satisfactory MVR report, background check, and drug test results
• Availability for regular overnight domestic travel and occasional international travel
• Willingness to work flexible hours, overtime, periodic weekends, holidays, and evenings
• Must be in good standing with Shermco with a satisfactory performance record
• Willingness to travel a minimum of 40%
• Fluent English reading, writing, and speaking ability

Core Competencies

Demonstrates strong leadership in supervising and developing Field Service Technicians while ensuring compliance with safety protocols and effective communication. Proficient in managing customer service expectations and maintaining accurate reporting and training for technical skills.

Highest-signal resume keywords

• Team Supervision
• Safety Training Compliance
• Technical Proficiency
• Effective Communication
• Customer Service Excellence

ATS Optimization Keywords

Hard Skills

• Field Service Management
• Technical Skills Assessment
• Data Entry
• SOP Compliance
• Certification Exam Preparation

Soft Skills

• Mentoring
• Coaching
• Managerial Courage
• Personal Integrity
• Continuous Improvement

Certifications & Qualifications

• Current Safety Training

Industry Keywords

• Field Service Technician
• Customer Jobs
• Performance Reviews
• Change Orders
• MVR Report

Tools & Technologies

• Microsoft Office
• EHS Policies
• JHA
• AHA
• Lifted Conductor