Front-Line Service Supervisor - Teller Team Lead

SRP FEDERAL CREDIT UNION; Barnwell (SC); On-site; USD 26,000 - 29,000; Full time

Job summary

SRP Credit Union Barnwell is seeking a full-time Teller/Front-Line Supervisor to deliver a positive and engaging member experience. You will receive and process transactions from members and guests with excellent service, and help maintain productivity and morale on the teller line.

You will promote the Credit Union's products, adhere to policies, coach tellers, conduct cash audits, manage cash inventories, and ensure branch operations run smoothly.

Qualifications

• Completion of Teller I training requirements
• High school diploma or GED
• three years of customer service experience, two years in financial services
• Cash handling experience
• Excellent math skills
• 1+ year experience in team leadership, preferred

Responsibilities

• Proficient with all teller duties and responsibilities.
• Completes all duties and responsibilities of a Teller and Front-Line Service Supervisor.
• Represents the Credit Union professionally and courteously to members and potential members. Provides prompt, efficient, accurate, and friendly service in processing transactions.
• Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
• Responsible for referring, selling, and cross-selling Credit Union products and services. Credit Union services are to be promoted using a member benefit-based approach to aid members in obtaining their financial goals.
• Processes cash and check transactions in a fast-paced environment while verifying proper endorsements and negotiability. Adheres to check acceptance policies, obtains proper approval when needed, and proactively acts to deter fraud. Processes all other types of teller transactions.
• Ask questions during interactions with members, effectively employing excellent listening and communication skills to uncover needs. Makes referrals to the appropriate contacts.
• Provides ongoing supervision to Tellers and schedule their workday. Ensures the completion of their assigned duties, including helping with problems or unusual transactions.
• Conducts monthly cash audits of all tellers. Verifies that all policies and procedures are followed to ensure satisfactory branch audits with no observations involving the teller line.
• Maintains cash inventories in the branch and ATMs to ensure members’ needs are met while preventing the buildup of unused quantities and keeping within prescribed limits. Orders and ships cash as needed. Receives and verifies the accuracy of delivered cash shipment.
• Ensures that all assigned ATMs, TCDs, TCRs, and coin machines are maintained, replenished, balanced, and audited.
• Acts as a liaison with other departments within the Credit Union to resolve problems.
• Possesses excellent communication skills, including speaking clearly and concisely. Always maintains a pleasant tone and demeanor. Demonstrates active listening skills and quickly builds rapport with others to grow and strengthen member relationships.
• Cross-trained in some MSR areas to better assist our members.
• Responsible for closing the office at the end of the workday.
• Actively communicates and provides consistent coaching and mentoring to all tellers.
• Demonstrates exceptional teamwork. Mentors’ new employees and serves as a resource to all tellers.
• Serves as a mentor and resource to other FLSSs.
• May be assigned other tasks by appropriate line supervision.

Skills

Customer service

Cash handling

Team leadership

Math skills

Communication

Education

2 Year Degree

High school diploma or GED

Tools

Symitar Episys Core Banking

Loans PQ

Microsoft Word

Microsoft Excel

Outlook

Google Chrome

Job description

SRP Credit Union Barnwell is seeking a full-time Teller/Front-Line Supervisor to deliver a positive and engaging member experience. You will receive and process transactions from members and guests with excellent service, and help maintain productivity and morale on the teller line.

You will promote the Credit Union's products, adhere to policies, coach tellers, conduct cash audits, manage cash inventories, and ensure branch operations run smoothly.