Front Line Service Supervisor - Barnwell, SC

Srp-Federal-Credit-Union; South Carolina; On-site; USD 35,000 - 60,000; Full time

Job summary

SRP Federal Credit Union in South Carolina seeks a dependable Teller Front-Line Supervisor to deliver friendly, accurate service and process transactions with precision. You will oversee tellers, coaching, and daily operations to maintain high member satisfaction.

Under the Branch Manager and Assistant Branch Manager, you will conduct monthly cash audits, promote Credit Union products, refer services, and ensure compliance with BSA, Patriot Act, OFAC, and internal policies.

Qualifications

• High school diploma or GED required.
• Customer service experience in financial services preferred.
• Three years of customer service experience; cash handling experience.
• 1+ year of team leadership preferred.

Responsibilities

• Proficient with teller duties and Front-Line Supervisor responsibilities.
• Provide prompt, friendly service and process transactions accurately.
• Supervise tellers and coordinate daily work schedule and coaching.
• Conduct monthly cash audits and ensure branch policies are followed.
• Promote and cross-sell Credit Union products and services.

Skills

Customer service

Team leadership

Communication

Active listening

Problem solving

Multi-tasking

Organizational skills

Detail oriented

Education

High School Diploma or GED

Tools

Symitar Episys

Microsoft Word

Microsoft Excel

Outlook/Email

Job description

Pre-employment background checks, including criminal records, credit reports, and drug tests, will be required. Job offers are contingent on successfully completing all pre-employment background screenings. Applicants must complete all required sections of the application. Incomplete submissions will not be reviewed or considered.Summary:Under the direction of the Branch Manager and Assistant Branch Manager, creates a positive and engaging member experience. Receives and processes transactions from natural person members, guests, business members, and fiduciary accounts with excellent member service. Ensures productivity and upbeat team morale on the teller line. Promotes a positive image of the Credit Union inside and outside the workplace.Essential Duties and Responsibilities:Proficient with all teller duties and responsibilities.Completes all duties and responsibilities of a Teller and Front-Line Service Supervisor.Represents the Credit Union professionally and courteously to members and potential members. Provides prompt, efficient, accurate, and friendly service in processing transactions.Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.Responsible for referring, selling, and cross-selling Credit Union products and services. Credit Union services are to be promoted using a member benefit-based approach to aid members in obtaining their financial goals.Processes cash and check transactions in a fast-paced environment while verifying proper endorsements and negotiability. Adheres to check acceptance policies, obtains proper approval when needed, and proactively acts to deter fraud. Processes all other types of teller transactions.Ask questions during interactions with members, effectively employing excellent listening and communication skills to uncover needs. Makes referrals to the appropriate contacts.Provides ongoing supervision to Tellers and schedule their workday. Ensures the completion of their assigned duties, including helping with problems or unusual transactions.Conducts monthly cash audits of all tellers. Verifies that all policies and procedures are followed to ensure satisfactory branch audits with no observations involving the teller line.Maintains cash inventories in the branch and ATMs to ensure members’ needs are met while preventing the buildup of unused quantities and keeping within prescribed limits. Orders and ships cash as needed. Receives and verifies the accuracy of delivered cash shipment.Ensures that all assigned ATMs, TCDs, TCRs, and coin machines are maintained, replenished, balanced, and audited.Acts as a liaison with other departments within the Credit Union to resolve problems.Possesses excellent communication skills, including speaking clearly and concisely. Always maintains a pleasant tone and demeanor. Demonstrates active listening skills and quickly builds rapport with others to grow and strengthen member relationships.Cross-trained in some MSR areas to better assist our members.Responsible for closing the office at the end of the workday.Actively communicates and provides consistent coaching and mentoring to all tellers.Demonstrates exceptional teamwork. Mentors’ new employees and serves as a resource to all tellers.Serves as a mentor and resource to other FLSSs.May be assigned other tasks by appropriate line supervision.Supervisory Responsibilities:Carry out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsible for scheduling routine teller meetings and providing coaching and feedback.QualificationsEducation and/or Experience:Completion of Teller I training requirementsHigh school diploma or GEDthree years of customer service experience, two years in financial servicesCash handling experienceExcellent math skills1+ year experience in team leadership, preferredTechnical SkillsProficient with Microsoft Word software. Skilled with Symitar Episys Core Banking software, Loans PQ or similar financial services software systems experience preferred.knowledge of Microsoft Office software including Windows, Word, Excel, Outlook Email /Calendar and Google Chrome/Microsoft EdgeOther Skills:Ability to work with a team and/or independentlyOrganized, Ability to Multi-Task, Self-MotivatedProfessional Verbal and Written Communication SkillsAuthentic People Skills (friendly, approachable). Active Listener, Adaptable, Problem-Solving Skills.Detail and Goal Oriented.Ability to Work in a Fast-Paced EnvironmentPhysical Demands:May be required to stand, use hands, and reach with arms.May be required to walk, stoop, kneel, or crouch; occasionally required to sit, climb, or balance.Must be able to lift up to 25 lbs.Requires ability to communicate effectively in person, on the phone, and via digital channels.Vision requirements include close, distance, and peripheral vision, as well as depth perception and focus adjustment.