Front Line Service Supervisor: Member Experience Lead

SRP FEDERAL CREDIT UNION; Allendale (SC); On-site; USD 26,000 - 29,000; Full time

Job summary

SRP Federal Credit Union in Allendale, SC seeks a full-time Teller to handle transactions for members and guests with a focus on accuracy and service excellence. You will promote credit union products, maintain daily cash controls, and support front-line service supervision to ensure smooth branch operations.

Under Branch leadership, you will mentor tellers, perform cash audits, and uphold security and regulatory compliance while delivering a positive member experience in a fast-paced

Qualifications

• Completion of Teller I training requirements.
• High school diploma or GED.
• Three years of customer service experience, two years in financial services.
• Cash handling experience is required.
• Excellent math skills.
• One year of team leadership experience preferred.

Responsibilities

• Proficient with all teller duties and responsibilities.
• Process transactions accurately and efficiently for members.
• Provide prompt, courteous service and referrals to products/services.
• Adhere to policies and procedures including BSA, Patriot Act, and OFAC.
• Supervise tellers and assist with scheduling and coaching.
• Maintain cash inventories and conduct monthly audits.

Skills

Customer service

Cash handling

Math skills

Communication

Education

Two year degree

Tools

Symitar Episys

Loans PQ

Microsoft Word/Excel

Job description

SRP Federal Credit Union in Allendale, SC seeks a full-time Teller to handle transactions for members and guests with a focus on accuracy and service excellence. You will promote credit union products, maintain daily cash controls, and support front-line service supervision to ensure smooth branch operations.

Under Branch leadership, you will mentor tellers, perform cash audits, and uphold security and regulatory compliance while delivering a positive member experience in a fast-paced