Bilingual Spanish Customer Service Associate - OrderID: 5284

TemPositions Group of Companies; Melville (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

TemPositions Group of Companies is seeking a Customer Service Associate for a temporary to direct hire role in Melville, NY. You will handle incoming inquiries from agents, stores, and customers, via phone or email, and manage ticketing system interactions, aiming to resolve issues or escalate to Level 2.

The role requires bilingual Spanish, strong communication, data entry, and comfort with a fast-paced setting.

Qualifications

• Bilingual Spanish required.
• Experience in customer service.
• Data entry skills.
• Comfortable in a fast-paced environment.
• Excellent verbal and written communication.

Responsibilities

• Communicates with agents, stores, or customers by phone or email to provide information and determine escalation to Level 2 CCR.
• Manage emails from ticketing system, open tickets, check requests, and reply to customers.
• Collects information regarding matters or complaints requiring attention.
• Maintains records of all transactions and interactions with customers.
• Decides on the genuineness of complaints and reasons.
• Ensure accurate and efficient information handling of customer requests.

Skills

bilingual Spanish

customer service

de-escalation

data entry

fast-paced environment

Microsoft Outlook

Microsoft Word

Microsoft Excel

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Our client is seeking a Customer Service Associate on a temporary to direct hire basis. This person will be responsible for coordinating, and addressing incoming customer issues from agents, stores, and customers.

DUTIES AND RESPONSIBILITIES:

• Communicates with agents, stores, or customers either by telephone or email to provide further additional information regarding products or services. The CCR will assist with their inquiry as far as they can and will determine if it needs to be escalated to the Level 2 CCR. The CCR can be expected to take 30-50 calls per day

• Managing emails coming in from their ticketing system that is utilized by customers to send issues and have their questions answered. They will be expected to open tickets, check requests and reply to customers

• Collects the required information regarding matters or complaints that require further attention.

• Maintains records of all transactions and interactions made with customers.

• Makes decisions about the complaint’s genuineness and determines possible reasons behind every complaint.

• Ensures that the information regarding customer requests and complaints is provided accurately and efficiently.

• Performs other duties as assigned by supervisor.

QUALIFICATIONS:

• Required to be bilingual in Spanish

• Customer Service

• Experience with de-escalation a big plus

• Data entry skills

• Comfortable working in a fast paced environment

• Microsoft office (Outlook, word, excel (basic)

• Excellent verbal and written communication skills.

Hours: 9-5:30pm Mon-Fri with a half hour lunch

Onboarding: Drug and Background

Job Types: Full-time, Temporary

Pay: $21.50 - $22.00 per hour

BENEFITS

We offer eligible employees competitive pay and access to a range of benefits and support programs, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Benefits are based on assignment type, schedule, length of employment, and plan eligibility requirements.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.