Front Entrance Concierge - Luxury Hotel Welcome

Delano; Miami Beach (FL); On-site; USD 19,000 - 29,000; Full time

Job summary

Delano is seeking a Door Attendant to create a warm first impression for guests entering the property. You will greet guests, open doors, assist with luggage, and coordinate with bell staff and front desk to ensure seamless arrivals and departures.

The role emphasizes professional presentation, excellent English communication, and a proactive, guest-focused attitude. Applicants should be able to stand for long periods and offer helpful information about local attractions.

Qualifications

• High School Diploma or equivalent required; hospitality training or certification preferred.
• 1–2 years of guest-facing experience in a hotel setting.
• Strong understanding of hotel entrance procedures and bell/valet coordination.
• Excellent verbal communication in English; additional language ability is a plus.
• Professional, courteous demeanor with guest-focused service.
• Ability to stand for extended periods and assist guests with luggage.

Responsibilities

• Greet all guests and visitors promptly and courteously as they arrive and depart from the hotel
• Open doors for guests entering or exiting the property, offering a warm and professional welcome
• Assist guests with luggage and direct them to the Front Desk or appropriate area
• Coordinate with bell staff, valet, and front desk to ensure seamless guest arrivals and departures
• Provide directions, hotel information, and local recommendations in a knowledgeable and helpful manner
• Monitor and maintain cleanliness and order at the front entrance, including sweeping, organizing luggage, and assisting with umbrellas during inclement weather
• Ensure guest safety by monitoring who enters and exits the property and reporting any suspicious behavior
• Maintain a strong presence at the front entrance, always appearing professional, polished, and ready to assist
• Communicate effectively with all hotel departments to ensure guest requests are fulfilled quickly
• Provide assistance and support to guests with special needs or mobility challenges
• Support bell and valet teams with luggage handling or vehicle coordination during peak times
• Perform other reasonable duties as assigned by supervisors or management
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Skills

Excellent verbal communication

Guest service orientation

English proficiency

Professional demeanor

Education

High School Diploma or equivalent

Hospitality training or certification

Job description

Delano is seeking a Door Attendant to create a warm first impression for guests entering the property. You will greet guests, open doors, assist with luggage, and coordinate with bell staff and front desk to ensure seamless arrivals and departures.

The role emphasizes professional presentation, excellent English communication, and a proactive, guest-focused attitude. Applicants should be able to stand for long periods and offer helpful information about local attractions.