Front End Team Member: Fast, Friendly Service & Benefits

Total Wine & More; Springfield (VA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Paid time off (PTO)

Generous store discounts

Health care plans

401(k)

Disability & life insurance

Paid parental leave

Pet insurance

Tuition assistance

Career development & product training

Consumer classes

Job summary

Total Wine & More is seeking a Front End Team Member in our Springfield, VA store. This role focuses on fast, friendly cashiering, greeting customers, and promoting loyalty programs while maintaining store standards.

You will handle transactions, answer questions, and may assist as a sales associate or merchandiser. Training on wine, beer, and spirits will enhance product knowledge and customer service excellence.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of work experience, 1+ years in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Process sales transactions accurately and efficiently, including identification verification, payment handling, answering inquiries, promoting loyalty program, and bagging product.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross-functional responsibilities and other duties as assigned.
• If this job posting is coded as a seasonal role above, you can expect this position to be short term, no longer than six months, and you will have the option to apply for a non-seasonal role.

Skills

Customer service

Cash handling

POS system

Product knowledge

Team player

Flexible schedule

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More is seeking a Front End Team Member in our Springfield, VA store. This role focuses on fast, friendly cashiering, greeting customers, and promoting loyalty programs while maintaining store standards.

You will handle transactions, answer questions, and may assist as a sales associate or merchandiser. Training on wine, beer, and spirits will enhance product knowledge and customer service excellence.