Front-End Team Leader — Store Operations & People

Ollie's Bargain Outlet, Inc.; Indianapolis (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Ollie’s Bargain Outlet, Inc. is looking for a Retail Front End Team Leader to guide the store's front-end team, ensuring excellent customer service and smooth operations. You will lead associates, manage daily tasks, and maintain high standards for the front-end experience.

The role involves overseeing payroll-related tasks, safety meetings, and participation in hiring, development, scheduling, and pricing updates to support store performance.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team player

Customer service

Flexibility

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is looking for a Retail Front End Team Leader to guide the store's front-end team, ensuring excellent customer service and smooth operations. You will lead associates, manage daily tasks, and maintain high standards for the front-end experience.

The role involves overseeing payroll-related tasks, safety meetings, and participation in hiring, development, scheduling, and pricing updates to support store performance.